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MCI USA · 1 day ago

Housing VIP & Exhibitor Specialist

Washington, United States

Full-time

Hybrid

New Grad, Entry Level

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities. They are seeking a Housing VIP & Exhibitor Specialist to manage exhibitor and group services for events, ensuring effective communication and coordination of housing and registration processes.

Event Management

Responsibilities

Manage inbound calls/emails pertaining to exhibitor/group services for assigned events serviced by MCI USA

Review and maintain a thorough understanding of all event guidelines

Work in tandem with lead Housing and/or Registration account executives for quality control and service

Input of housing and/or registration lists including processing changes

Communicate regularly with exhibitors/groups about housing and registration deadlines

If necessary, send Welcome Letters and Rooming Lists to groups with allocated

Contact companies/groups with invalid or declined credit cards

Complete the unprocessed reservation list for assigned events

Conduct limited travel onsite for shows that do early exhibitor housing

Send out housing marketing email blasts working in conjunction with the housing exec and client for approvals

All other duties as assigned

Qualification

Passkey softwareMicrosoft OfficeHousing industry knowledgeProfessional communicationOrganizational skillsTime-management skillsTeam-oriented attitudeWork under pressure

Required

Degree preferred but not required

Professional written and verbal communication skills

Multi-task oriented

Exceptional organizational and time-management skills

High attention to detail

Professional and polished appearance

Proficient in Passkey software or other housing/hotel software platforms

Proficient in Microsoft Office

Travel: Approximately 10-20%

Lifting, carrying up 50lbs

Standing for extended hours of time without breaks

Preferred

Knowledge of housing/hotel/convention industry preferred

Display a positive, team-oriented attitude

Works well under pressure

Benefits

PTO

13 paid company holidays, including closure Christmas Eve through New Year’s Day

401K

Medical, dental, vision and supplementary insurances

Employer-paid group life insurance, short-term and long-term disability

Employer-paid family building benefit (fertility, adoption and surrogacy)

Employer-paid mental health benefit

Pet discount program

Company

MCI USA

Glassdoor3.8

MCI USA engage and activate their target audiences, building community and boosting client performance. It is a sub-organization of MCI Group Holding.

Founded in 1989