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Hoag Health System · 1 day ago

Program Manager Performance Improvement: Quality Management

Newport Beach, CA

Full-time

Onsite

Senior Level

5+ years exp

Hoag Health System is a nonprofit regional health care delivery network in Orange County, California, seeking a Program Manager Performance Improvement: Quality Management. The role is responsible for leading quality improvement efforts and establishing operational improvements to enhance clinical performance and achieve organizational goals.

Hospital & Health Care

Responsibilities

Responsible for the advanced planning and analytical consulting to the administrative and managerial staff of the department to ensure that the projects and priorities of continuous improvement are carried out to completion

Responsible for establishing and continuing effective operational improvement efforts to ensure the development and growth are both efficient, effective, and established on sound processes

Interacts daily with leaders, to identify, define and manage opportunities to improve strategic, financial and operation performance for continuous improvement while helping create a strategic approach to produce and establish extraordinary improvement as a foundation for continued growth

Rally the leaders in a spirit of continuous improvement and energize the continued rapid growth and expansion, tracking department formation, leading programs and projects, helping to organize and lead efforts for improvement and growth

Responsible for establishing and continuing effective quality improvement efforts to achieve organizational performance goals and national top decile performance in clinical excellence

Quality improvements may be small or large scale and are in alignment with Hoag’s strategic goals, for example addressing 30-day readmissions and mortality reduction

May apply Lean, Six Sigma, and other quality improvement methodologies to deliver results

Coaches and trains teams in the utilization of improvement tools and implementation of improvements

Manages plans and develops guidelines, process measures, targets, and standards for monitoring and measuring results to deliver on goals

Collaborates to lead and organize efforts for continuous clinical improvement

Qualification

LeanSix SigmaDMAICStatistical analysisMicrosoft ProjectMicrosoft Office SuiteProcess improvementCoachingHealthcare project management

Required

Bachelor's degree in Industrial Engineering, Business/Healthcare Administration or equivalent Medical Foundation, Physician Practice or Health Plan related experience

Advanced training or experience in performing statistical, financial and strategic analysis

Five years experience in performance/process improvement projects including but not limited to Lean, Six Sigma methodologies

Demonstrated performance improvement and process improvement skills and knowledge of methodologies such as Lean, Six Sigma, DMAIC, and PDCA

Highly proficient in Microsoft Project and the Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Preferred

Master's degree in Industrial Engineering, Business/Healthcare Administration

Consulting experience

Experience managing healthcare-related projects and familiarity with healthcare provider industry

Quality Management: Seven-years experience in performance/process improvement projects preferred. Master's degree in Healthcare Administration or Public Health preferred