People.ai · 1 day ago
Enterprise Customer Success Manager
United States
Full-time
Hybrid
Senior Level
7+ years expPeople.ai is an AI-powered foundational data platform that helps customers unlock go-to-market success and growth. As a Customer Success Manager, you will act as a trusted advisor to enterprise customers, managing a $5M+ book of business and ensuring high customer retention and expansion through strategic success plans and cross-functional collaboration.
Artificial Intelligence (AI)Consumer ResearchEnterprise SoftwareIntelligent SystemsMachine Learning
Responsibilities
Build and execute strategic success plans with clear business objectives and ROI metrics
Own the customer lifecycle—from onboarding to adoption, renewals, and growth
Identify key adoption milestones and ensure seamless integration into customer workflows
Use data-driven insights to align People.ai’s solutions with business objectives
Partner with Sales, Services, Product, and Marketing teams to enable cross-functional adoption
Identify and develop new champions within top accounts to expand People.ai’s influence
Work with Sales and Revenue Operations teams to drive renewals and plan for customer growth
Partner closely with Sales, Product, and Engineering to drive continuous value delivery
Advocate for customers by providing product feedback and insights to influence the roadmap
Contribute to People.ai’s customer marketing efforts by delivering case studies and references
Qualification
Required
7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company, agency, or consulting firm (e.g., Deloitte, Accenture, PwC)
Experience managing enterprise customers with $5M+ ARR, high complexity, and multiple stakeholders
Deep understanding of Sales, Marketing, and Revenue Operations workflows
Strong experience in customer engagement, renewals, and expansion planning
Ability to travel 15% for customer meetings, EBRs, and success milestones
Experience as a strategic advisor & analytical storyteller with the ability to translate data into compelling business insights and drive executive conversations
A Consultative approach. Possessing a deep understanding of sales, marketing, and revenue operations to align solutions with business goals
Proven ability to manage multiple complex accounts, prioritize effectively, and drive measurable impact
Ability to anticipate challenges, proactively mitigate risks, and pivot strategies when needed
Preferred
Proficiency in Salesforce, AI-driven sales tools, and data analytics is a plus
Benefits
Commissions or bonus programs
Equity
Benefits
Company
People.ai
People.ai is an AI platform that provides workflow-based applications to transform business activities and increase sales productivity.
201-500 employees
H1B Sponsorship
People.ai has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (3)
2021 (4)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
UpVentures CapitalICONIQ GrowthAndreessen Horowitz
2021-08-11Series D· $100M
2021-04-26Secondary Market
2020-01-01Series Unknown
Leadership Team
Jason Ambrose
Chief Executive Officer
Ankit Bhatia
Senior Vice President Of Engineering
Recent News
Business Wire
2025-12-19
2025-11-01
Company data provided by crunchbase