Aunalytics · 1 day ago
Managed Services Engineer
South Bend, IN
Full-time
Onsite
Mid Level
3+ years expAunalytics is a technology infrastructure company that empowers legacy businesses through analytics and IT innovation. The Managed Services Engineer will serve as the primary technical and relationship lead for clients, ensuring satisfaction and overseeing the delivery of contracted services.
AnalyticsBusiness Information SystemsComputerMachine LearningSaaSSoftware
Responsibilities
Deliver first class technical support for a diverse range of systems and configurations, understanding the unique IT environment of each client and following established service desk practices
Work closely with clients to identify their needs and ensure client satisfaction
Perform systems management for on-premises and cloud-based servers, including patch management, system monitoring, proactive and reactive troubleshooting
Implement, maintain, and support networks, including switches, routers, firewalls, and other network devices
Provide Tier 2 escalation support for Service Desk and Managed Services incidents, service requests, and changes
Respond to and troubleshoot network outages, anomalies, issues, and challenges as they arise
Document, track, and monitor problems to ensure a timely resolution
Travel to remote sites as needed and on a rotational basis to provide excellent support solutions to business needs (including after hours or as needed)
Provide on-call support as needed (including after hours on a rotational basis)
Serve as a mentor and trainer to members of the Service Desk
Log, categorize, prioritize, and diagnose incidents. Provide workarounds where necessary and escalate complex issues to the appropriate team
Analyze system logs and identifying potential issues with computer systems
Monitor client systems for potential issues and conduct preventive maintenance to ensure smooth operation and prevent problems before they occur
Maintain / support client technology assets including; servers, clients, printers, wireless hardware, and voice/data wiring
Participate in after-hours maintenance windows
Serve as the bridge between clients and our MSP, ensuring effective communication of issues, solutions, and updates
Keep accurate records (documentation) of all incidents, problems, and resolutions
Assist in developing technical standards and workflows
Train end-users and prepare training materials on hardware and software use
Provide guidance and training to clients on new systems, software, and best practices for IT usage
Ensure that support services meet the defined SLAs, aiming to achieve and maintain high levels of client satisfaction
Other duties as assigned
Qualification
Required
3-5 years of experience working with servers, networks, desktops, laptops, and troubleshooting networked environments
Experience working in a help desk/ end-user/ desktop support environment; MSP experience preferred
Strong background in Microsoft Office 365
Experience with Active Directory, software installation/removal, data backups/restores, antivirus/firewalls/security, Internet/networking/wireless connectivity
Experience working with Citrix and Remote Desktop Services
Experience with remote access, UPS's, print servers and printer maintenance and repair
Experience AutoTask a plus
Must possess a valid driver's license and have access to reliable transportation, as the role may involve travel to different work sites or client locations
Excellent interpersonal, written, and verbal communication skills required
Resourceful in getting things done, self-starter, productive working independently or collaboratively – ours is a fast-pace entrepreneurial environment with performance expectations and deadlines
Share our values: growth, relationships, integrity, and passion
Benefits
Opportunity to work with a rapidly expanding tech company alongside some of the brightest minds in the industry
Opportunity to work with cutting-edge technology in a casual, fun environment
Opportunity to be a part of a local company committed to making a difference in our community
Company
Aunalytics
Aunalytics offers a data science platform that enables businesses to use large amounts of disparate data to solve problems.
201-500 employees
H1B Sponsorship
Aunalytics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (4)
2023 (1)
2022 (9)
2021 (7)
2020 (7)
Funding
Current Stage
Growth StageTotal Funding
$27M2022-04-05Series Unknown· $26.18M
2011-01-01Seed· $0.82M
Leadership Team
Kerry Vickers
Chief Information Security Officer
Nitesh Chawla, Ph.D.
Founder
Recent News
2025-12-02
2023-12-19
Crowdfund Insider
2022-11-24
Company data provided by crunchbase