Customer Support Specialist II jobs in United States
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Smart Circle International · 1 week ago

Customer Support Specialist II

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$55K/yr - $70K/yr
date2+ years exp

Smart Circle International is a leading broker of outsourced sales and customer acquisition services. The Customer Support Specialist II role focuses on resolving complex customer issues and collaborating with internal teams to ensure customers receive timely and respectful resolutions.

AdvertisingBusiness DevelopmentMarketingSales
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Growth Opportunities

Responsibilities

Take ownership of escalated or complex customer inquiries and resolve them efficiently through phone, email, and live chat or text
Collaborate with internal teams to investigate and resolve issues
Maintain clear, detailed documentation of customer interactions, root causes, and resolutions
Identify patterns in support cases and escalate recurring issues or inefficiencies
Proactively suggest and help implement improvements to support workflows, tools, and documentation
Contribute to internal knowledge bases and customer-facing help content
Maintain a high level of product knowledge to provide accurate and helpful guidance
Occasional weekend rotations

Qualification

Postpaid wireless experienceAnalytical skillsProblem-solving abilitiesCommunication skillsCollaboration skillsCustomer serviceEscalation managementDocumentation skills

Required

2–3 years of postpaid wireless carrier experience required
Exceptional communication skills, with the ability to convey complex information clearly, empathetically, and professionally across channels
Proven ability to manage escalations and resolve issues under pressure, demonstrating sound judgment and composure in challenging situations
Strong analytical and problem-solving abilities, with experience investigating root causes and driving process or product improvements
Collaborative mindset with a track record of working effectively across teams to deliver white glove service and build lasting customer trust

Benefits

Vacation
Sick leave
Paid holidays
Medical (with an HSA plan option)
Dental
Vision
Company paid Basic Life insurance
Opportunity to enroll in Voluntary Life plans
Employee Assistance Program
401K with employer match
Employee referral program
Home office stipend
Opportunities for team building, growth, and development

Company

Smart Circle International

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Smart Circle is a broker for outsourced sales, we act as a bridge between our clients and a network of independent sales companies.
dateFounded in 1981
location
Newport Beach, California, USA
people-size51-200 employees
web-link
https://www.smartcircle.com/

Funding

Current Stage
Growth Stage

Leadership Team

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PAUL SUNNY
Chief Financial Officer
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Camila Kucharczuk
Chief Operations Officer
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Company data provided by crunchbase