Visa · 1 day ago
Sr. Service Experience Consultant
Miami, FL
Full-time
Hybrid
Senior Level
$110K/yr - $159K/yr
5+ years expVisa is a world leader in payments and technology, and they are seeking a Senior Consultant to act as a key liaison between Product, Technology, and Client Services. The role involves defining and executing a global playbook for business enhancements release enablement, driving continuous improvement, and ensuring seamless communication across global teams.
BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments
Responsibilities
Define and execute a global playbook for business enhancements release enablement, including processes, artifacts, and standards applicable across all regions
Partner and negotiate with Global Product, Technology, and Client Services teams to ensure successful planning, communication, and execution of BER activities
Serve as a subject matter expert (SME) for BER, supporting internal and external stakeholders during product and service implementations
Engage regularly with regional peers to socialize the BER pipeline, gather feedback, and ensure regional requirements are reflected in global processes
Identify and document potential risks associated with proposed changes while providing feedback on the client perspective
Develop, document, and deliver training and enablement materials to empower Client Services and other stakeholders
Maintain a continuous feedback loop between Client Services, Product and Technology to improve BER processes and address client and business needs
Lead initiatives to define KPIs, measure success, and track the status of BER-related activities with a focus on client satisfaction and business outcomes
Drive adoption of best practices in release management, risk assessment, and operational readiness including ensuring proper fallback plans are in place
Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines
Participate in activation weekends with the Command Center to track, understand, and provide visibility into client-impacting release issues
Qualification
Required
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Experience using standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio, etc.)
Preferred
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Demonstrated understanding of payment and data processing industries, including industry trends and high-level business drivers
Deep knowledge of Visa Systems including MVS, VIP, RSI, CORE/Config with a strong technical aptitude and ability to communicate technical information to non-technical audiences
Proven ability to coordinate and collaborate with a globally distributed team is essential, requiring effective communication and strong relationship-building skills across diverse geographical locations
Advanced planning, organizational, and problem-solving skills
Demonstrated leadership capabilities and ability to work in a complex, matrixed organization
Comfort with public speaking and the ability to relay information clearly and confidently to large groups
Ability to set priorities, influence others, and manage stakeholder expectations
Project management skills are preferred
Benefits
Medical
Dental
Vision
401 (k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Company
Visa
Visa is a multinational financial services company that facilitates electronic payment systems throughout the world.
10001+ employees
H1B Sponsorship
Visa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (459)
2024 (424)
2023 (416)
2022 (515)
2021 (351)
2020 (407)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
TNB Financial Services
2016-09-10Post Ipo Equity
2008-03-19IPO
Leadership Team
Ryan McInerney
Chief Executive Officer
Chris Suh
EVP & Chief Financial Officer
Recent News
2026-01-07
Payments Dive
2026-01-07
Payments Dive
2026-01-07
Company data provided by crunchbase