Bilingual Customer Service Representative, Call Center jobs in United States
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ASRC Federal · 1 week ago

Bilingual Customer Service Representative, Call Center

positionGettysburg, PA
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. They are seeking a Bilingual (Spanish) Contact Center Agent to support the Federal Communications Commission (FCC) in Gettysburg, PA, providing customer service and assistance with licensing procedures and online forms.

ConsultingGovernmentInformation TechnologyLogisticsProfessional ServicesSpace TravelStaffing Agency

Responsibilities

Respond to inquiries from the public regarding licensing procedures, application requirements, and complaint filing processes
Provide accurate guidance on navigating online forms, and documentation requirements
Research and resolve escalated or complex consumer issues by referencing FCC policies, procedures, and knowledge base resources
Document all customer interactions in accordance with FCC and contract requirements, ensuring accurate and complete records
Support quality assurance and training activities by identifying common issues and recommending improvements to scripts, FAQs, and knowledge articles
Escalate unresolved issues to higher-level specialists or government staff as required
Provide Tier 2 technical assistance to customers
Troubleshoot login issues for customers
Provide customers with support navigating forms

Qualification

Fluency in SpanishCall center experienceCustomer service experienceGovernment information supportReport writing

Required

Fluency in Spanish and a High School Diploma or equivalent
Minimum of 3–5 years of experience in a call center, customer service, or government information support role
Ability to write reports in English

Benefits

Tuition reimbursement
Paid time off
11 holidays
Health care
Dental
Vision
Life insurance
401(k)
Education assistance
Paid time off including PTO, holidays, and any other paid leave required by law

Company

ASRC Federal

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ASRC Federal provide mission-critical services to federal government agencies dedicated to defense, civil and intelligence support.
dateFounded in 2003
location
Beltsville, Maryland, USA
people-size5001-10000 employees
web-link
http://www.asrcfederal.com/

Funding

Current Stage
Late Stage

Leadership Team

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Jennifer Felix
President & Chief Executive Officer
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Joseph Winthrop
Chief Financial Officer
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