Mediacom Communications · 2 weeks ago
Commercial Support Specialist I
United States
Full-time
Remote
New Grad, Entry Level
$15/hr - $20/hrMediacom Communications is a prominent provider of internet and communication services across the United States, striving to bridge the digital divide. They are seeking a Commercial Support Specialist I to provide excellent service to business clients through customer communications, troubleshooting, and product support.
ContentDigital MediaInternetNewsTelecommunications
Responsibilities
Answer inbound commercial customer service calls pertaining to Mediacom’s business clients
Provide prompt resolution of billing questions or service interruptions through appropriate troubleshooting
Enter trouble tickets or contact Field Support personnel as needed
Through training, maintain an ongoing working knowledge of all commercial products, services, and promotions to effectively communicate best options to customers
Facilitate excellent customer relations through professional and courtesy one call resolution process
Make informed recommendations on service solutions where appropriate to better support the customer’s business needs
Monthly bonus potential based on call performance and customer satisfaction scores
Additional earning potential from on-the-job training courses and non-sales commission available
Shifts vary; will need to be able to work a flexible schedule which may include some evenings, weekends, and holiday hours. Over-time may be necessary during periods of high call volume
Qualification
Required
High School Diploma or GED required
Previous experience in an inbound call center, Helpdesk or face-to-face customer service required
Proficiency in operating a computer using Windows required
Must be able to multi-task and successfully serve customer needs in a fast-paced environment
Possess ability to maintain a professional manner and 'customer centric' focus to best assist customers
Ability to work in a remote environment while successfully meeting customer needs
Ability to type 30+ WPM
Preferred
Proficiency in Internet and networking terminology such as: Static IP, MAC Address, VPN and Wi-Fi highly preferred
Strong organizational skills and problem-solving skills highly preferred
Benefits
Paid on the job training and opportunity to promote!
Company Provided Equipment!
Health, vision, and dental insurance!
Paid vacation, holidays and flex paid time off!
401K with generous company match!
Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !
Education Enrichment up to $5,000 per year for qualified employees!
Employee Wellness Program!
Company
Mediacom Communications
Mediacom Communications Corporation operates as a cable television company in the United States.
Founded in 1995
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$18.9MKey Investors
Governor's Office of Planning and Budget
2024-05-23Grant· $7.8M
2022-03-18Grant· $11.1M
Leadership Team
Jack Griffin
Chief Financial Officer
Glenn Goldsmith
Senior Vice President, Programming
Recent News
2026-01-23
Morningstar.com
2026-01-18
2026-01-17
Company data provided by crunchbase