MSX International · 1 day ago
Field Performance Specialist
Cincinnati, OH
Full-time
Hybrid
Mid Level
3+ years expMSX International has been a trusted partner to leading vehicle manufacturers for over 30 years, focusing on transforming businesses and managing operations. The Field Performance Specialist role involves driving operational excellence and customer satisfaction at Hyundai dealerships by assessing service capacity and coaching dealer teams to optimize throughput and sales.
Management Consulting
Responsibilities
Be the expert: Guide dealerships through installation, training, and adoption/growth of their Express Service business
Coach and mentor: Empower dealerships to embrace and confidently leverage Express Service to get the most out of it
Solve challenges: Listen, analyze feedback, and develop action plans that improve efficiency and performance
Build partnerships: Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message
Leverage technology: Use Express Service tools and data-driven insights to drive utilization and success
Travel with purpose: Plan and manage your travel across your assigned dealer territory to maximize impact
Qualification
Required
3–5 years in automotive Fixed Operations, with strong Express Service or Quick Lube background
Proven ability to coach, train, and influence dealership personnel
Strong analytical skills; comfortable interpreting KPIs and Repair Order data
Excellent communication and presentation abilities
Highly organized, self-motivated, and able to manage extensive travel
Confidence in engaging with all levels of dealership staff
Proficiency with Microsoft Office Suite
Valid driver's license and clean driving record
Home base within assigned territory and reliable vehicle
Ability to travel up to 80% (mix of driving and flights, with overnights)
Preferred
Prior roles as Service Advisor, Express Service Consultant, or Service Manager
A college degree (or are currently working toward one)
Background in teaching, training, or coaching
Experience working in fast-paced, independent roles where you set the tone for success
Strong organizational skills and a proactive mindset
Natural teaching mindset—always seeking improvement
Passion for making a difference and driving success
Company
MSX International
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jodi Weed
Global Human Resource Business Partner
Shirley Aldana
Executive Assistant to the President & CEO
Company data provided by crunchbase