ENGEL North America · 2 days ago
Field Service Technician - Atlanta, GA
Atlanta, GA
Full-time
Hybrid
Senior Level
5+ years expENGEL North America is the injection molding industry leader in technological advancements, ensuring sustainable global growth. The Service Technician performs work remotely at customer sites, installing and servicing equipment while providing customer training and support as necessary.
Machinery
Responsibilities
Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance. Performs software and hardware installations
Performs all safety checks on equipment
Educates customers on equipment and instructs on proper operation
Manages resolution of customer issues, including order and installation of replacements parts as necessary
Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required
Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems
Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field
Provides written reports on a regular basis to the Service Manager
Qualification
Required
High School Diploma Required
5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees
Knowledge and understanding of injection molding process
Ability to troubleshoot problems systematically
Knowledge of microprocessor programming
Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
Excellent communication and interpersonal skills and strong customer service orientation
Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers
Dedicated team player with a positive attitude
Must have a valid Passport, driver's license in good standing that includes REAL-ID
Preferred
Associate's or Bachelor's degree
Familiarity with ENGEL machines and robots
Benefits
Health, dental and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price)
401k with match
Over 3 weeks’ PTO
Personal time off
Employer paid life insurance
Long and short term disability
Comprehensive vehicle program (monthly stipend + mileage reimbursement)
$75 per diem
Tool reimbursement
Cell phone
Laptop
Occasional voluntary travel on weekends
Health, dental, LTD and life insurance
401k with match
Contribution to HSA
Dependent and Health FSA
Vacation pay
Holiday pay
Company
ENGEL North America
ENGEL is the reliable plastics injection molding machine manufacturer you are looking for.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Sankovitch
Chief Executive Officer
Hans Dastl
Chief Financial Officer
Company data provided by crunchbase