Stepwork(prev. Diminish) · 1 day ago
Customer Growth Manager
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $160K/yr
4+ years expStepwork is a company focused on automating repetitive work for IT teams by teaching software to interact with other software like a human. They are hiring a Customer Growth Manager to manage and expand commercial relationships with existing customers, helping them identify automation opportunities and driving conversations to scale their usage of Stepwork's solutions.
FinanceInformation TechnologyPaymentsSaaSSoftware
Responsibilities
Own a portfolio of mid-market and enterprise customers, from onboarding through renewal and expansion
Run structured discovery to understand each customer’s workflows, pain points, and automation opportunities
Translate these opportunities into clear scopes that Customer Ops can build and test
Lead commercial conversations: expansions, renewals, pricing, proposals, and negotiation
Navigate multi-stakeholder environments (CIO, CISO, CFO, functional leaders) and keep deals moving
Create repeatable playbooks for common automation patterns so we can reuse flows across customers
Partner with Customer Ops to ensure delivery quality and unblock issues when flows break or change
Own the CRM view of relationships: forecasting, pipeline, renewal cycles, and executive updates
Represent Stepwork with calm and clarity during escalations or high-stakes moments
Help shape how we package, price, and commercialize Stepwork as we introduce new automation capabilities
Qualification
Required
4–8 years of experience in enterprise or mid-market Account Management, Customer Growth, or a similar commercial role
A track record of expanding and renewing accounts in the 50k–200k+ range
Experience managing multi-stakeholder deals: legal, security, finance, operations
Strong communication skills and the ability to explain a complex product simply
Comfortable working in a chaotic, early-stage startup where you build the playbook as you go
Enough technical fluency to understand business processes and translate them into scopes for Customer Ops
High ownership, urgency, and comfort in moments where things break or priorities shift
Preferred
Experience with workflow automation, payments, infrastructure SaaS, or technical products
Exposure to CRM ownership, forecasting, and commercial hygiene
Experience selling into or growing accounts at companies under 100 employees
Benefits
Performance-based compensation for expansions
Company
Stepwork(prev. Diminish)
Pay for SaaS exactly how you use it. Find up to 30% savings on monthly SaaS bills by putting usage, contract, and spend data to work.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
unknown2021-10-31Seed
Leadership Team
Shaun MacLellan
CEO & Co-Founder
Company data provided by crunchbase