ServiceTitan · 1 day ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$58K/yr - $78K/yrServiceTitan is a company focused on helping customers achieve extraordinary outcomes. As a Customer Success Manager, you will serve as a strategic business advisor to a portfolio of customers, ensuring they realize the full value of ServiceTitan's solutions and achieve measurable ROI.
CRMInformation TechnologyOperating SystemsSaaSSoftware
Responsibilities
Act as the dedicated CSM for ~75+ assigned accounts, serving as the primary point of contact and strategic business advisor
Understand each customer’s business goals, challenges, and success metrics — and align ServiceTitan solutions to drive tangible ROI and business outcomes
Build and maintain senior-level relationships to ensure customer confidence, long-term loyalty, and retention
Guide customers in maximizing their use of ServiceTitan by identifying high-impact opportunities to improve performance and efficiency
Create and execute customer value plans that demonstrate measurable business impact and ROI to key stakeholders
Proactively analyze account health, usage data, and engagement trends to identify risk and deliver tailored, timely interventions
Proactively reach out to customers through calls, emails, and digital campaigns to understand goals, remove barriers, and celebrate wins
Provide hands-on product guidance, training, and best practices to help customers confidently adopt new features and workflows
Inspire customer advocacy through exceptional experiences — increasing satisfaction, loyalty, and promoter activity (NPS, referrals, case studies)
Partner cross-functionally with Support, Product, Onboarding, and Sales to ensure seamless customer experiences and rapid issue resolution
Take ownership of escalations — approaching challenges with curiosity, empathy, and a solution-first mindset
Gather and synthesize customer feedback to influence product enhancements and internal process improvements
Maintain detailed account documentation, track progress toward goals, and ensure timely follow-ups
Manage multiple priorities with precision and a proactive approach, ensuring no customer need or opportunity goes unnoticed
Qualification
Required
Proven experience in customer-facing roles such as Customer Success, Account Management, or Sales
A passion for customer success — you genuinely care about helping others grow and thrive
Curiosity and a learning mindset, always seeking to understand your customer's business and uncover new ways to add value
Strong ownership mentality — you take initiative, follow through, and make things happen
Exceptional communication and relationship-building skills, with an ability to simplify complex concepts and inspire confidence
Adept at problem-solving, conflict resolution, and driving alignment across cross-functional teams
Highly organized, detail-oriented, and proactive, managing multiple accounts and projects effectively
Comfort with data — able to interpret engagement and usage metrics to drive informed decisions
A collaborative team player who contributes positively to a high-performance, customer-obsessed culture
Preferred
Experience in project management or business consulting
Familiarity with Salesforce, Gainsight, Tableau, and/or ServiceTitan
Understanding of business performance analytics and operational workflows
Ability to lead conversations that connect technology to measurable business results
Benefits
Flexible time off with ample learning and development opportunities to continue growing your career.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Parental leave and support
Up to $20k in fertility services (i.e. IUI and IVF)
Surrogacy and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
Founded in 2007
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (45)
2022 (73)
2021 (64)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and CEO
Vahe Kuzoyan
President & Co-Founder
Recent News
Index Ventures
2026-01-05
2025-12-16
Company data provided by crunchbase