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Blue Cross and Blue Shield of Kansas · 1 day ago

Fulfillment Specialist

Topeka

Full-time

Onsite

New Grad, Entry Level

$20.96/hr - $26.20/hr

Blue Cross and Blue Shield of Kansas is seeking a Fulfillment Specialist responsible for assembling and quality checking outgoing Membership information. The role involves verifying accuracy, managing ID card operations, and ensuring timely processing of communications and requests.

Financial ServicesHealth Care

Growth Opportunities

Responsibilities

Assembly and quality checking all outgoing Membership information mailed to group and individual lines of business including daily work, annual renewals and special mailings, and customer service requests within two days of reception

Responsible for completing and mailing all State of Kansas information including a mass annual renewal in accordance with our Service Guarantee requirements

Mailing daily refunds in coordination with Cash Disbursement within one day of reception

Mailing complex group bills on day received

Sending incoming mail to be imaged and then routing the information to the appropriate department to be worked within two days of reception

Responsible for daily printing ID cards using the MX6000 ID card printer

Responsible for basic verifying accuracy of ID cards and upkeep and maintenance of the printer

Responsible for receiving, sorting and working all appropriate returned mail including updating addresses in Eligibility as needed as well as resending to updated addresses and to groups so that they can update their member information within timeliness requirements

Responsible for mailing all daily letters and researching when needed to ensure the correct letters are sent as needed

Responsible for working returned emails due to wrong email information within timeliness requirements

Responsible for tracking and completing group work items within BluECM system

Responsible for breaking down and logging in all daily group renewals including ID cards, waiting period pages, contracts/certificates and SBCs so that they can be worked by the Service Unit

Qualification

Attention to detailTime managementMail-room experienceComputer skillsAnalytical skillsVerbal communicationInterpersonal skillsOrganizational skillsProblem-solving skills

Required

High school diploma or equivalent

Attention to detail and accuracy

Ability to prioritize tasks and to delegate them when appropriate

Ability to function well in a high-paced and at times stressful environment

Ability to work and clearly communicate within a team environment including the ability to prioritize multiple workload to ensure all mailing and internal deadlines are met