Crystal Clean · 1 day ago
Customer Service Specialist
Hoffman Estates, IL
Full-time
Onsite
Entry Level
$20/hr - $23/hr
1+ years expCrystal Clean is one of the nation’s leading privately held companies in the environmental waste services industry, seeking highly motivated individuals to join their team. The Customer Service Specialist will maintain strong customer relationships and manage customer inquiries through various channels while adhering to company guidelines and procedures.
CleanTechEnvironmental EngineeringManufacturingProfessional ServicesService IndustryWaste Management
Responsibilities
Maintain strong customer/internal relationships by:
Having a positive and helpful attitude
Having strong follow up and quick response time
Being able to communicate clearly Company policy and procedure
Receive and answer customer questions regarding Customer Portal/Bill Pay
Timely answer customer inquiries coming in through the Company website and the Customer Svc mailbox, including distribution to the servicing branch
Provide documents requested in the DocRequest mailbox using CCMS, Doclink and RCRA
Provide W-9’s and COI’s to customers upon request
Run activity reports as requested
Email special handling invoices with work orders as needed
Invoice printing/mailing backup
Other duties assigned by management
Qualification
Required
1-3+ years Customer Service experience required
High school diploma or its equivalent
Proficient in CCMS
Above average typing skills
Adheres to established schedules and deadlines
Ability to effectively interact with other departments and customers
Strong problem-solving skills
Ability to multitask between all duties throughout the day
Excellent written and verbal communication abilities
Present a positive image of Crystal Clean to fellow employees, external contacts, the general public
Benefits
Health, Dental and Vision insurance
Wellness Program
Flexible Spending Accounts
Life Insurance
Long-Term Disability
Employee Assistance Program
Tuition Reimbursement
Company
Crystal Clean
Crystal Clean is a national leader in the environmental services market, providing the smart alternative.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-07-19Acquired
2008-03-12IPO
Leadership Team
Joseph Chalhoub
President, CEO & Director
Recent News
2025-03-06
Company data provided by crunchbase