IntePros · 2 days ago
Help Desk Technician
North Wales, PA
Full-time
Onsite
New Grad, Entry LevelIntePros is supporting our Managed Service Provider (MSP) client in Conshohocken, PA to find a Help Desk Engineer to provide Tier 1 and Tier 2 support for their growing client-base. The role involves troubleshooting and resolving various technical issues, supporting business applications, and ensuring network security.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Follow established processes to ensure consistent and high-quality results
Provide support for Microsoft’s core business applications and other lines-of-business software
Help with computer hardware, including workstations, servers and printers
Troubleshoot and resolve issues with network hardware such as WAN/LAN connectivity, switches, routers, firewalls, and wireless access points
Ensure network security by supporting security solutions
Assist with the management and support of VoIP systems
Provide expertise and support for Active Directory, including user management, OUs, GPOs, trust relationships, and more
Oversee backup and disaster recovery systems
Provide basic support for VPNs and Remote Desktop Services (RDS)
Monitor system alerts and notifications through an RMM tool, responding to service tickets as needed
Provide after-hours support on a rotating on-call schedule
Become the subject matter expert (SME) for assigned technologies and systems
Qualification
Required
Strong verbal and written communication skills
Excellent technical diagnostic and problem-solving abilities
Capable of multitasking, adapting quickly to change, and responding with a high sense of urgency
Technical awareness and the ability to appropriately match resources to technical issues
Familiarity with technical support tools and techniques used in IT services
Typing skills for quick, accurate entry of service requests and details
Preferred
Experience supporting diverse technologies in mid-sized businesses
Company
IntePros
IntePros is an established, woman-owned, privately-held technology and business services consulting agency committed to building long-term relationships and helping more companies leverage the power of a more diverse workforce.
Founded in 1996
201-500 employees
H1B Sponsorship
IntePros has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (6)
2022 (7)
2021 (6)
2020 (13)
Funding
Current Stage
Growth StageLeadership Team
Loren Kovalcik
CEO
Company data provided by crunchbase