Prime Healthcare · 1 day ago
IT Support Specialist II
Des Plaines, IL
Full-time
Onsite
Entry Level
$17.85/hr - $24.92/hr
1+ years expPrime Healthcare is an award-winning health system headquartered in Ontario, California, operating 51 hospitals and providing extensive outpatient services. They are seeking an IT Support Specialist II to provide tier two support for hardware and software applications, assist IT technicians, and manage help desk processes.
Health CareHospital
Responsibilities
Provides telephone support for helpdesk and all associated processes
Provides tier two telephone support for hardware and software applications
Utilizes help desk software to keep an accurate account of all incoming calls
Routes call and notifies technicians of any critical situation requiring immediate attention
Provides assistance to IT technicians and IT analysts
Maintains the proper skills necessary to interface with a variety of users regarding specific problems
Monitor and inventories all computer assets
Maintains on-call calendar and creates technical bridges during outages or scheduled maintenance of IT systems
Travel as needed for hardware deployment and support
Advises the Director/Manager of any issues that may affect the Information Services department
Qualification
Required
Knowledge of EMR system fundamentals
Understanding of network concepts (TCP/IP, MS/NT)
Familiar with internet and WEB browser concepts
High School Diploma required for all new hires starting 4/1/14
Preferred
A+ certification preferred
1-2 years related work experience and customer service experience preferred
Work experience in help desk activities using a help desk software application preferred
Knowledge of Outlook, MS Office and Active Directory preferred
Benefits
Paid time off
A 401K retirement plan
Medical, dental, and vision coverage
Tuition reimbursement
Many more voluntary benefit options
Company
Prime Healthcare
About Prime Healthcare and Prime Healthcare Foundation: Prime Healthcare is an award-winning health system operating 51 hospitals and more than 360 outpatient locations in 14 states, providing over 2.5 million patient visits annually.
10001+ employees
H1B Sponsorship
Prime Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (5)
2021 (9)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$1.5B2024-09-04Debt Financing· $1.5B
Leadership Team
Luis Leon
Chief Operating Officer, Chief Executive Officer Region VI
Recent News
2025-11-19
Morningstar.com
2025-11-15
Company data provided by crunchbase