B. Murphy Insurance Group - Farmers Insurance Agency ยท 5 days ago
Customer Service Retention Specialist ($1,000 Signing Bonus)
Austin, TX
Full-time
Onsite
Entry Level
$19/hr - $25/hr
1+ years expB. Murphy Insurance Group - Farmers Insurance Agency is a fast-growing local insurance agency located in Austin, TX. They are seeking a Customer Service Retention Specialist to assist customers with policy reviews, coverage options, and to resolve complex insurance issues while providing expert support.
Insurance
Responsibilities
Explains renewal and other premium changes, educates on policy benefits, and conducts a full policy review
Assists customers in making informed decisions regarding appropriate coverage options and deductibles for their asset protection needs
Receives and responds to inquiries related to insurance matters that require expert support
Interacts with customers, agents, and others to resolve complex issues regarding policy provisions and conditions
Explains premium changes. Quotes, sells, and generates premium
Analyze, clarify and resolve complex policy and account related questions from external customers
Accesses account information and communicates while working in multiple systems across all brands
Uses account information, advanced product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations
Makes decisions about ambiguous situations. Documents customer interactions and outcomes thoroughly in system, including notation and applicable data tracking
Resolves issues requiring expert support
Actively listens to customer concerns to identify trends or patterns
Recognizes opportunities for innovation and process improvement and makes recommendations to leadership
Advocates on behalf of the customer. Devises customer-centric solutions for complex insurance issues
Builds and shares knowledge and acumen through self-directed learning. Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements
Continues to build personal skill set by participating in in-house or outside insurance or industry related courses or seminars as deemed necessary to expand product and system knowledge
Stays current with relevant product(s), which includes all specialty lines
Champions change initiatives and fosters acceptance and support for these changes within the team
Qualification
Required
High School Diploma or equivalent required
Texas General Lines Property and Casualty license required
1 Year of experience in insurance or related field required
Demonstrated customer service skills
Strong verbal communication and listening skills
Demonstrated written communication skills
Demonstrated analytical skills
Demonstrated problem solving skills
Demonstrates excellent judgment and decision making skills
Effective conflict management skills
Able to apply strong de-escalation techniques to tense interpersonal interactions
Performs work independently with minimal supervision
Possesses strong technical aptitude
Advanced computer skills with ability to navigate multiple systems simultaneously
Preferred
Experience with Farmers Insurance products and systems preferred
Experience providing advanced customer support within a high-volume, complex environment preferred
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Holidays Off
Company
B. Murphy Insurance Group - Farmers Insurance Agency
We offer Auto, Home, Health, Medicare, Life Insurance, Mortgage Protection, Business Insurance, and Financial Services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase