CooperSurgical · 1 day ago
Customer Service Representative-Trumbull CT
Trumbull, CT
Full-time
Onsite
Mid Level
3+ years expCooperSurgical is a leading fertility and women’s healthcare company dedicated to supporting patients throughout their lifetimes. The Customer Service Representative will handle incoming customer inquiries, process orders, and resolve product and service complaints while maintaining high levels of customer satisfaction.
Health CareMedical DeviceWomen's
Responsibilities
Has knowledge of CooperSurgical product line, prices, delivery, promotional mailings, and any other information that is needed to answer customer calls
Handle all incoming contacts from internal & external customers. Provide information and resolution to customer queries and issues. Do all necessary follow up that may stem from incoming calls
Enter all orders that come via phone, fax, email & EDI (Electronic Data Interchange), ensuring maximum customer satisfaction
Perform all task related to a customer returns which includes data entry and follow up to make sure the product was returned by the customer and a refund issued by Accounting
Handle calls pertaining to product and service complaints and enter all relevant information into the complaint tracking system. Work closely with Product Surveillance team during investigation of the complaint and complete all follow up needed by Product Surveillance
Triage service & repair calls and provide level 1 support to resolve the issue or contact the appropriate department to help the customer with resolution
Maintains vigilance with respect to service objectives, such as incoming call queues, proper call conduct, fax/EDI order processing times, and processing accuracy
Acts as a point of contact for daily operational questions/information as it relates to a specific area of assignment
Maintains service documents/tools used by department (both on and off-line) for specific area of assignment
Alerts management in the event of problems with procedures, information, systems, or negative service situations in area of assignment
Gathers, compiles, and distributes information to better company operations when appropriate
Follows the schedule provided by the Supervisor and keeps non- work-related time to minimal
Performs other duties or assignments as required by management
Qualification
Required
Must have 3 plus years in a small (10-25 person) call center environment
Strong interpersonal and communication skills
Demonstrated the ability to work in a team environment
Ability to build relationships with a diverse variety of customers
Ability to multi-task with minimal supervision
Accurate data entry and strong organizational skills
Working knowledge of Microsoft suite of products including Excel, Word and Outlook
Ability to interface with various levels of management
Preferred
Strong knowledge about Microsoft Access & Excel a plus
Previous order entry, customer service or medical background a plus
Benefits
Medical coverage
401(k)
Parental leave
Fertility benefits
Paid time off for vacation
Personal, sick and holidays
Multiple other perks and benefits
Company
CooperSurgical
CooperSurgical provides a full portfolio of medical and surgical products. It is a sub-organization of The Cooper Companies.
1001-5000 employees
H1B Sponsorship
CooperSurgical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (10)
2023 (10)
2022 (13)
2021 (5)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Lisa Fawcett
Executive Vice President, Strategy & Market Development
Recent News
MarketScreener
2025-08-29
2025-08-27
Company data provided by crunchbase