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Automattic · 1 day ago

Senior Partner Manager – Enterprise

United States

Full-time

Remote

Senior Level, Lead/Staff

$125K/yr - $180K/yr

8+ years exp

Automattic for Agencies, the agency partnerships division of Automattic, is seeking a motivated Senior Partner Manager to join the team. The role involves managing and developing relationships with strategic agency partners, focusing on driving WordPress VIP revenue and ensuring partner growth and retention through effective strategies and support. The Senior Partner Manager will collaborate with various internal teams and represent Automattic in partner organizations to enhance product awareness and adoption.

Computer Software

Comp. & Benefits

Responsibilities

Driving sales of Automattic products through partner channels with digital agencies, identifying new opportunities for revenue generation

Building and maintaining strong relationships with a book of Premier partners, supporting partners through their whole journey, from onboarding to expansion, by understanding their business strategy and needs

Developing and executing on high-impact strategies for partner retention, net revenue retention, and partner growth

Representing Automattic and building awareness of our products and services in the partner’s organization via a one-to-many approach with partners

Communicating often with key stakeholders within WordPress VIP, as well as other business units, on the needs, alerts, and statuses of partner relationships

Become the agency’s trusted advisor, helping them to build strong WordPress VIP business practices, deliver successful projects, and scale their own growth via Automattic for Agencies and VIP

Provide training and support to partners to enhance their understanding of Automattic's products, services, and value propositions

Collaborate cross-functionally with internal and external Business Unit (BU) teams, including Marketing, Sales/CS, Happiness, Product, and Executive Leadership

Collaborate on marketing and sales enablement programs for partners with respective BUs

Attend and support flagship WordCamps, explore potential sponsorships, and participate in partner events to drive lead generation and enhance brand visibility

Gather feedback from partners to improve products, services, and the overall partnership experience

Advocate for partner needs within Automattic or the partner’s respective BU niche

Stay informed about industry trends, competitor activities, and market developments

Use market insights to refine partnership strategies

Ensure partners adhere to agreed-upon standards and compliance requirements

Seek ways to enhance the overall partner ecosystem within Automattic

Qualification

Partner ManagementRevenue GenerationC-suite CommunicationWordPress EcosystemMarket InsightsDynamic Presentation SkillsInterpersonal SkillsTechnical Communication

Required

8+ years of experience as a Partner Manager, Relationship Manager, Customer Success Manager, or Account Manager at a technology or media company (SaaS preferred)

Expertise in managing a high-volume portfolio of partners, and meeting/exceeding Net Revenue Retention (NRR) and growth goals

Experience working with Global System Integrator/System Integrator organizations to build new alliances, introduce technology practices, maintain and scale them

Demonstrated experience communicating and negotiating with C-suite and senior executive stakeholders within partner accounts and internally

Outstanding communication. You should be great at holding people's attention, whether presenting, talking on the phone, or writing a quick blog post

For this role, we're prioritizing applicants with deep experience in the North American market and those who are available to work consistently in a North American time zone

Dynamic Presentation Skills: adept at presenting to individuals and groups, including C-level executives, in person or virtually

Excellent interpersonal and communication skills to effectively collaborate with internal and external teams

Ecosystem Familiarity: experienced with Automattic's brands and vast product suite within the WordPress ecosystem, as well as other key brands and third-party products/solutions that agencies leverage, such as hosts, dev tools, etc

Ability to grasp and communicate technical concepts effectively to technical and non-technical audiences

Willingness and ability to travel domestically and internationally to build relationships with partners at events such as flagship WordCamps

Adaptable to new technologies, industry trends, and changes in the competitive landscape