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Lightricks · 1 day ago

Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

$85K/yr - $110K/yr

4+ years exp

Lightricks is an AI-first company focused on innovative content creation technology. The Customer Success Manager will manage key client relationships, oversee influencer marketing campaigns, and provide strategic recommendations to ensure client success.

Consumer SoftwareContentMobile AppsPhoto EditingSocial Network

Responsibilities

Own and manage a major holding company client, serving as the primary point of contact across multiple brands, teams, and stakeholders

Lead onboarding, implementation, and ongoing partnership expansion within complex agency structures

Oversee high-volume influencer marketing campaigns end-to-end, from strategy and creative direction through execution, reporting, and optimization

Act as a trusted advisor to agency and brand partners by deeply understanding client goals and proactively guiding them toward success

Provide strategic recommendations, creative insights, and hands-on account management in a fast-paced, agency-style environment

Collaborate with creators and clients to shape compelling campaign concepts and creative direction

Monitor campaign performance, customer satisfaction, and retention, identifying risks and resolving issues swiftly

Identify growth and upsell opportunities and support account expansion within the holding company

Partner cross-functionally with product, revenue, and partnerships teams to advocate for customer needs and influence product improvements

Qualification

Customer success managementInfluencer marketingAccount managementCRM toolsCreative strategyCommunication skillsRelationship-buildingProject management