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Jobs via Dice · 1 day ago

Lead SAP IS-U Customer Service Architect - W2 only

Jackson, MI

Contract

Hybrid

Lead/Staff

15+ years exp

Collaborate Solutions, Inc. is seeking a Lead SAP IS-U Customer Service Architect to join their team. This role requires deep industry knowledge and strong technical skills to design comprehensive solutions, oversee module integration, and provide advisory services to clients in the utilities sector.

Computer Software

No H1B

Responsibilities

Solution Design and Blueprinting - Translating complex business requirements into a comprehensive, end-to-end technical and functional solution blueprint. This includes defining the system components, data flow, and integration strategy across the entire SAP landscape

Module Integration Oversight - Leading integrated solution design across core SAP IS-U/CIS (Customer Information System) and related modules critical to customer service, such as Financial Contract Accounting (FICA), Billing, Device Management/Advanced Metering Infrastructure (DM/AMI), and CRM/CX (Customer Experience)

Advisory and Best Practices - Serving as a trusted advisor to clients and cross-functional teams, providing utilities industry best practices for both regulated and deregulated markets. This includes guidance on SAP's "Clean Core" and "Fit to Standard" methodologies

Leading Workshops and Governance - Facilitating client and internal workshops, such as Conference Room Pilots (CRPs) and design sessions, to drive alignment, define scope, and ensure knowledge transfer. This also involves establishing solution governance across SAP and third-party platforms

Digital Transformation and Road Mapping - Assisting clients in their digital transformation journeys (often leveraging S/4HANA), developing high-level strategic roadmaps, and ensuring alignment with overall business objectives

Support for Project Lifecycle - Advising various workstreams, including cutover, data conversion, testing, and organizational change management (OCM), on functional best practices to ensure successful, high-quality solution delivery

Technical and Functional Expertise - Acting as the Subject Matter Expert (SME) for all technical and functional aspects of the solution, resolving complex issues in escalated projects, and ensuring the final product meets performance, scalability, and security requirements

Documentation and Deliverables - Producing key project deliverables such as design and configuration documentation, functional specifications, data migration specifications, test scripts, and training materials

Leadership and Collaboration - Collaborating closely with project managers, technical teams, and other stakeholders, and often leading and mentoring junior team members