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NEOGOV · 2 days ago

Public Assistance/Workforce Case Manager

Marysville, OH

Full-time

Onsite

New Grad, Entry Level

$43K/yr - $64K/yr

NEOGOV is committed to supporting and strengthening individuals and families in Union County. They are seeking a Public Assistance/Workforce Case Manager to interview applicants for public assistance programs, process assistance applications, and support clients in workforce development activities.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Ability to interpret and apply policy

Interviews public assistance applicants concerning their eligibility for agency programs and services (e.g. food assistance, cash assistance, Medicaid, and/or child care assistance) to determine their initial and/or ongoing eligibility

Greets guests and serves as agency representation to receive direct incoming phone calls and lobby visitors

Processes and investigates public assistance overpayments and/or under-issuances

Attends hearings and meetings regarding public assistance case issues and/or employment issues

Conducts initial interviews and/or assessments of clients for a variety of workforce development programs and seeks to resolve barriers to employment

Contacts employers to solicit employment opportunities

Determines eligibility for emergency assistance and self-sufficiency assistance programs (e.g. Prevention, Retention and Contingency services (PRC)), which includes interviewing applicants, collecting necessary verifications, documenting client needs, discussing alternatives, assisting in the location of goods and services, making contact with service providers, and initiating referrals

Contacts other public and private sector agencies or businesses to establish potential work experience (WEP) sites for educational and/or training program participants and to establish and maintain working relationships for the provision of employment and workforce development activities

Tracks clients enrolled in education and/or training programs and assists ongoing clients in job search/retention activities

Maintains required licensures, certification, and continuing education requirements, if any

Qualification

Human services degreeInterviewing techniquesCustomer service techniquesBusiness writingComputer technologyAttendanceProfessional representationVerbal communicationWritten communication

Required

Must have good verbal and written communication skills

Demonstrates regular and predictable attendance

Consistently and continually represents the agency in a positive and professional manner and provides appropriate internal and external customer service

Preferred

Preferred associate degree or above in human services, behavioral or social science, education or related field

OR education or experience in interviewing techniques, business math, case preparation techniques, business writing, customer service techniques and computer technology

OR high school diploma (or equivalent) plus work experience which meets the minimum essential functions of the position