Jobs via Dice ยท 1 day ago
IT Support Analyst
New York, NY
Full-time
Onsite
Entry, Mid Level
2+ years expJobs via Dice is seeking an IT Support Analyst to join their IT department. The role involves supporting end-users in resolving technical problems, providing exceptional customer service, and performing administrative responsibilities efficiently.
Computer Software
Responsibilities
Perform analysis of root causes
Develop checklists for reoccurring problems
Develop recommendations for procedures to prevent problems
Evaluate and resolve complex problems that arise
Analyze and resolve computer hardware, software and network issues, repair user workstations, modify configurations, replaces faulty components, and rebuilds complete systems on a variety of platforms
Perform user administrative tasks
Working knowledge of network protocols, and hands on connectivity debugging experience
Prioritizes and appropriately escalates issues to assure timely problem resolution. Carries out fact-finding and analysis of problems; determines most effective problem resolution procedures. Suggests, tests, implements, and evaluates solutions
Coordinates and interacts with other teams within the department and functions as a liaison between our department and users to communicate end-user needs and ensure effective solutions are implemented
Coordinates contact with vendors as needed to assist with support activities
Maintains records of work activities and documents recurring, difficult, or complex problems; identifies trends, recommends solutions and resources
Testing of new devices and ICT services for onboarding into the organization's support landscape
Attends training sessions, conferences, classes, and utilizes online resources to maintain and update skills and knowledge as necessary to keep current on relevant technologies
Qualification
Required
2 - 3 years of experience in an end-user desktop support role
Support and troubleshoot desktop, laptop, and other devices
Support and troubleshoot wireless devices (Android and iOS)
Support of Wi-Fi issues and equipment
Advance knowledge of 0365 and managing Outlook client accounts
Strong knowledge of Microsoft Office packages (at least Word, Excel and PowerPoint) with technically demonstrated abilities
Strong understanding of Microsoft Azure Portal & Azure AD
Strong technical background supporting MFA login and network issues
Basic support of videoconferences and videoconferencing equipment
Working knowledge of specialized or non-standard equipment such as Smartboards, Surface Hubs, etc
Ability to work independently
Exceptional customer service skills
Excellent analytical skills, great insight, and speed in determining criticality of problems
Preferred
Large enterprise work experience desired; should have provided Help Desk & LAN Support for at least 250 users
Company
Jobs via Dice
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase