HCA Healthcare · 2 days ago
Patient Account Collections Specialist
United States
Full-time
Remote
Entry Level
1+ years expHCA Healthcare is a prominent healthcare organization dedicated to providing quality patient care. They are seeking a Patient Account Collections Specialist responsible for managing patient receivables, ensuring excellent customer service, and maintaining production standards.
BiotechnologyHealth CareHospitalMedicalPrimary and Urgent Care
Responsibilities
Refer calls/accounts to appropriate parties based on customer inquiries. You will spend 90% of your day on the phone
Identify problem accounts and escalate as appropriate
Update the patient account record to identify actions taken on the account
Work with patients and guarantors to secure payment on outstanding account balances
Maintain minimum production standards
Achieve passing quality review scores per unit requirements
Produce acceptable unit collection volumes
Work within company attendance guidelines
Provide excellent customer service
Work with other team members and management in a professional manner
Qualification
Required
Previous Call Center experience preferred
Minimum one-year related experience preferred, preferably in healthcare
Experience with collections in healthcare revenue space is preferred
This is a work from home position that requires high-speed internet with 25 MB Download and 15 MB Upload. Wifi is not permitted
Ability to work uninterrupted for shift (not including breaks/lunch)
Preferred
BILINGUAL is not required, but a plus
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
HCA Healthcare
HCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center.
10001+ employees
H1B Sponsorship
HCA Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$8.51B2025-10-31Post Ipo Debt· $3.25B
2025-02-24Post Ipo Debt· $5.25B
2014-06-25Post Ipo Debt· $3.2M
Leadership Team
Nicholas Manning
Chief Executive Officer
Nick Lane
Regional Vice President Human Resources
Recent News
2025-12-31
2025-12-26
2025-12-24
Company data provided by crunchbase