Salesforce · 1 day ago
Lead Software Engineer, Platform (VOC)
San Francisco, CA
Full-time
Hybrid
Lead/Staff
$172K/yr - $260K/yr
8+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The Lead Software Engineer, Platform (VOC) will develop features to enhance the usability of the Voice of the Customer tool, ensuring that customer insights are effectively integrated into product roadmaps.
Artificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Develop user interfaces and features that improve the Voice of the Customer tool usability for both the Field (Salesforce’s customer facing resources) and Product Managers
Build and maintain integrations and build solutions that aggregate and de-duplicate feature ideas and requests from Voice of the Customer and IdeaExchange
Build a self-service mapping of Product Managers to Product Areas they own and programmatically implement data quality of this mapping
Integrate product ownership mapping to the IdeaExchange & VOC for the purpose of assigning Ideas and VOC to Product Managers
Develop experiences that leverage predictive and generative AI
Qualification
Required
Experience building on top of the Salesforce Platform, with expertise in Apex, Lightning Web Components, JavaScript
Experienced in modern web technologies web application development, modern web app development frameworks, and APIs
Experience developing and maintaining packaged solutions
Good understanding of the architectural principles of cloud-based platforms including SaaS, PaaS, multitenancy, multi-tiered infrastructure, etc
Develop and implement testing (QA), validation and maintenance plans, and experience with automated test frameworks
Comfortable moving at a fast pace with changing priorities and experience balancing speed of delivery with maintainability
You'll proactively identify and remedy communication gaps and issues to reach alignments for complex issues across diverse audiences and influence organizational goals and strategy
8+ years of professional experience as a software engineer
You have experience with functional or imperative programming languages - e.g., PHP/Hack, Python, Ruby, Go, C, or Java
You're excited about diving into ambiguous and unfamiliar areas of the codebase, learning new processes & systems, willing to learn as needed
You have strong written and verbal communication skills and can tailor conversations to a diverse audience; equally comfortable communicating with your immediate team, other engineers (both backend and client), as well as non-technical stakeholders
Ownership of the whole software development lifecycle, including service ownership
Familiarity with CI/CD approaches
Experience supporting and solving software in production
Working knowledge of Salesforce's platform capabilities, hosting infrastructure, security and integration capabilities
Able to develop detailed project documentation (e.g. Process Flow Diagrams, Data Models, Solution Designs, Training Materials, etc)
In office expectations are 10 days a quarter to support customers and/or collaborate with their teams
Preferred
APEX & LWC knowledge preferred
Salesforce Certified (Admin, Advanced Admin, Platform App Builder, Platform Developer preferred or equivalent experience)
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
CEO & Chairperson, Salesforce India and South Asia
Marc Benioff
Chair & CEO
Recent News
2026-01-07
2026-01-07
Company data provided by crunchbase