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SPS Commerce · 1 day ago

Customer Success Manager Mid Market

Rogers, AR

Full-time

Hybrid

Entry, Mid Level

2+ years exp

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. The Customer Success Manager is a critical client-facing role responsible for ensuring customer satisfaction, managing the customer experience, and facilitating organic growth throughout the customer lifecycle.

Information ServicesInformation TechnologySaaSSoftware

Growth Opportunities

Responsibilities

Develop long-term partnerships with our customers to ensure they become and remain successful through realizing the full value of their SPS Revenue Recovery investment

Maintain a high level of customer satisfaction by advising on product onboarding best practices, supporting and training on product features, and providing product adoption and release guidance

Contribute to broader goals and growth by championing customer success and account retention strategies including account health, user engagement, and account renewals

Contribute to strategic and tactical programs designed to maximize customer satisfaction, adoption, and retention through planning, delivery, and management of key milestones, such as onboarding, implementation, and ongoing customer touch points

Develop an understanding of churn and how to prevent it by championing and effecting change in each of the relevant functional groups to reduce churn and maximize the lifetime value of the customer