ASAPP · 1 day ago
Senior IT Analyst
Mountain View, CA
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $115K/yr
4+ years expASAPP is a company dedicated to delivering the best AI-powered customer experience. They are seeking a Senior IT Analyst to provide high-touch support for executive leadership, optimize user lifecycle processes, and drive IT excellence through automation and security initiatives.
Artificial Intelligence (AI)CRMCustomer ServiceEnterprise SoftwareSales Automation
Responsibilities
Deliver exceptional white-glove support for ASAPP’s executive leadership, ensuring high-touch service and minimal downtime
Act as the primary escalation point for complex technical issues, providing deep-dive troubleshooting for macOS, Windows, and core SaaS platforms
Optimize the User Lifecycle, managing the end-to-end onboarding and offboarding process with a focus on automation and security
Drive IT Excellence by maintaining and evolving our internal knowledge base, runbooks, and self-service documentation
Partner with IT Engineering to identify, design, and implement automated workflows that eliminate manual toil
Champion Endpoint Security by contributing to initiatives focused on device management, access control, and compliance
Participate in an on-call rotation to ensure the stability of business-critical operations
Qualification
Required
4+ years of IT experience, with a proven track record of supporting executive/leadership teams
Strong proficiency in Jamf (macOS) and Intune (Windows); Jamf 200+ certification (or similar MDM training) preferred
Practical exposure to scripting (Bash/Python), APIs, or low-code tools like Okta Workflows
Hands-on experience with Okta and Google Workspace administration in a scaling environment
A solid understanding of ITSM practices (Incident, Request, Change, and Asset Management)
Experience working within compliance-driven frameworks (SOC2, ISO 27001) where security is a core requirement
The ability to translate complex technical concepts into clear instructions for non-technical users
Preferred
Jamf 200+ certification (or similar MDM training)
Benefits
Competitive compensation with stock options
Comprehensive medical, vision, and dental insurance
401k matching
Fitness and wellness stipend
Mental well-being benefits
Professional learning and development stipend
Parental leave, including adoptive and foster parents
3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty
Company
ASAPP
Breakthroughs are born out of research and ASAPP is advancing AI to drive greater human productivity and automating the world's workflows
201-500 employees
H1B Sponsorship
ASAPP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (2)
2022 (7)
2021 (14)
2020 (12)
Funding
Current Stage
Growth StageTotal Funding
$380M2023-06-01Secondary Market
2021-05-19Series C· $120M
2020-05-01Series B· $185M
Leadership Team
Michael Lawder
Executive Advisor
Recent News
2025-12-02
Company data provided by crunchbase