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Icertis · 1 day ago

Senior Director, Professional Services - Federal / A&D

United States

Full-time

Remote

Director/Executive

$170K/yr - $250K/yr

10+ years exp

Icertis is the global leader in AI-powered contract intelligence, and they are seeking a Senior Director of Professional Services to lead Federal and Aerospace & Defense customer engagements. This role will focus on driving successful, complex SaaS implementations while overseeing the implementation delivery team to ensure excellence in execution and long-term customer success.

Artificial Intelligence (AI)Cloud Data ServicesCRMProcurementSaaS

No H1B

U.S. Citizen Only

Responsibilities

Lead Federal and A&D SaaS implementation projects, ensuring on-time, on-budget, and high-quality delivery across complex, security-sensitive environments

Direct and mentor a high-performing professional services team on the ground responsible for Icertis product implementations within aerospace and defense clients

Serve as a trusted advisor to top-tier Federal agencies and A&D customers, guiding strategic technology adoption and contract transformation initiatives

Manage all project management responsibilities including financial oversight, resourcing, client engagement, and risk mitigation

Engage directly with key customer stakeholders, including government agencies and defense contractors, acting as executive sponsor or steering committee participants

Participate in pre-sales efforts, contributing domain expertise, scoping guidance, implementation estimation, and statement of work development tailored to A&D complexity

Serve as the primary escalation point for project risks, customer issues, and strategic decisions on Federal engagements

Foster internal consulting and delivery capabilities purpose-built for the compliance, security, and integration requirements of the defense sector

Collaborate cross-functionally with execution mindset across product, sales, support, and training teams to maximize customer value and feedback into the product roadmap

Drive and enforce A&D-specific best practices in project management, client engagement, and enterprise software adoption

Qualification

Federal contracting knowledgeSaaS implementation experienceRegulatory frameworks ITARRegulatory frameworks DFARSRegulatory frameworks NISTProgram management expertiseStakeholder managementExecutive communicationChange managementIssue resolutionBachelor’s degreeTeam mentoring

Required

10+ years of experience in consulting, professional services, or program delivery with a strong emphasis on Federal and/or Aerospace and Defense industries

Demonstrated success leading enterprise SaaS implementations in Federal environments—ideally involving CLM, ERP, or supply chain platforms

Deep understanding of the unique challenges in defense procurement, program management, and federal compliance frameworks

Strong familiarity with regulatory and security frameworks such as ITAR, DFARS, and NIST

Proven ability to lead and mentor professional services teams in high-complexity environments with mission-critical delivery objectives

Exceptional executive communication, stakeholder management, change management, and issue resolution skills

Bachelor's degree in engineering, computer science, or a related technical field required

U.S. Citizenship required (for defense contracting eligibility)