Priority · 1 day ago
Partner Care Advocate
Alpharetta, GA, US
Full-time
Onsite
Mid Level
$56K/yr - $62K/yr
3+ years expPriority Technology Holdings, Inc. is a leading financial technology company focused on delivering personalized financial tools for businesses. The Partner Care Advocate is responsible for providing high-quality support to sales partners, ensuring timely resolution of inquiries, and maintaining strong relationships while contributing to retention and growth initiatives.
Financial ServicesPaymentsProfessional Services
Responsibilities
Respond to partner inquiries via phone, email, and support queues, ensuring timely and professional resolution
Build and maintain quality business relationships with a broad range of sales partners
Act as a partner advocate while maintaining alignment with company objectives and policies
Communicate with other departments to ensure partners receive optimal service and timely follow-up
Facilitate escalated service, sales, and technical requests with relevant teams
Review and resolve sales partner residual and commission-related issues
Ensure service is delivered within established timeframes and department SLAs
Maintain and update partner accounts, including Retention Queue cases, with appropriate actions to retain or close accounts
Work directly with processing platforms to complete technical and operational tasks
Recommend appropriate product solutions based on partner needs and industry trends
Administer ongoing training on Priority’s suite of products and services
Provide education and troubleshooting to ensure merchant and agent success
Distribute key product updates and training materials as requested by leadership or other departments
Complete and submit assigned status and activity reports
Provide feedback to leadership on recurring issues, client concerns, and service recovery efforts
Collaborate with Customer Service Managers to exceed service expectations
Qualification
Required
High school diploma with 3+ years of experience in a relevant field, or a bachelor's degree with related experience
1-2 years of customer support, relationship management, or client-facing experience
Strong communication skills—both written and verbal—with a clear, professional tone
Demonstrated ability to resolve issues under pressure and deliver exceptional service in emotional or difficult situations
Technical aptitude for troubleshooting hardware, software, and payment platforms
Experience with commission structures, terminal configurations, and payment processing workflows
Proficiency with Microsoft Office, Google Workspace, and CRM/project management tools
Preferred
Experience in the payments, merchant services, or fintech industries
Proficiency with Microsoft Office, Google Workspace, and customer support tools
Familiarity with MX™ Merchant, MX™ Connect, and PCI compliance support
Ability to work collaboratively across departments and build strong internal relationships
Attention to detail, accuracy, and a drive for continuous improvement
Benefits
Bonus programs
401(k) match
Employee Stock Purchase Program (ESPP)
HSA and FSA options
Financial wellness resources and employee discount programs
Medical, dental, and vision coverage
Mental health support for employees and dependents through Lyra Health
Family planning and women’s health benefits through Carrot
Gym membership reimbursement and virtual wellness programs (including yoga)
3 weeks PTO to start, with unlimited PTO after year one
Education expense reimbursement
Leadership development programs
Certified Payments Professional (CPP) certification support
Company
Priority
Priority is for leaders who want to challenge tradition and drive impact, no matter their title or industry.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Thomas Priore
Executive Chairman & Chief Executive Officer
Tim O'Leary
Chief Financial Officer
Recent News
2025-12-08
Company data provided by crunchbase