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PHD · 1 day ago

Director, Business Operations

Chicago, IL

Full-time

Hybrid

Lead/Staff, Director/Executive

$90K/yr - $215K/yr

5+ years exp

PHD is a global communications planning and media buying agency network delivering strategic thinking and creative innovation for leading brands. The Director of Business Operations will partner with the Client Business Lead to manage client operations, enhance operational efficiency, and oversee creative, financial, and data operations.

AdvertisingCreative AgencyDigital MediaMarketingSocial Media

H1B Sponsor Likely

Responsibilities

Partner with the Client Business Lead to manage the day-to-day operations of the account ensuring team members are utilized efficiently, processes are implemented and governed, and the scope of work is delivered on time consistently

Prioritize, collaborate and guide projects and deliverables both internally and externally

Partner with team leads to develop and implement standardized templates, workflows, and SLA timelines for critical milestones, such as campaign trafficking and launches, to improve operational efficiency and alignment with client expectations

Proactively identify gaps in processes and recommend improvements to enhance operational efficiency and data accuracy

Partner closely with creative teams to establish and enforce best practices and streamline workflows

Oversee end-to-end creative asset management, ensuring files are organized, delivered, and tracked accurately across all stages of production and activation

Partner with the account and investment teams to ensure strict adherence to budget management, forecasting, billing, and media clearance processes, while leading invoice reconciliations and resolving related issues efficiently and accurately

While the planning and investment teams are responsible for executing these tasks, the operations lead ensures they understand, follow, and complete these processes on time and with attention to accuracy

Oversee data integrity and standardize input procedures, ensuring that teams are entering and utilizing data correctly to support automated reporting, performance analysis, and informed decision-making

Perform and oversee quality assurance (QA) processes to validate dashboard data, even without detailed knowledge of the underlying logic

Partner with internal and client teams to gather data requirements and translate them into actionable tasks for activation, data operations, or engineering teams managing data ingestion and collection

Partner with investment and data leads to enforce and maintain taxonomy governance, ensuring cross-channel consistency, compliance with established processes, and proactively resolving challenges during implementation or tool utilization

Maintain expertise in digital marketing technologies relevant to client account

Ensure all tools are properly configured and that teams receive comprehensive training to use them effectively. Training should cover compliant system usage, taxonomy application, and accurate data entry, supported by hands-on sessions, onboarding programs, and self-paced materials to drive adoption and proficiency

Create and maintain a centralized repository of training resources, FAQs, and guides. Regularly engage with teams to monitor tool usage, address challenges, and implement strategies to improve process efficiency and technology adoption

Collaborate with the Agency COE team to ensure strict adherence to investment and activation standards, fostering alignment with best practices

Qualification

Media agency operationsFinancial operationsProject managementCreative asset managementProcess optimizationBudget managementStrategic planningTechnology proficiencyCommunication skillsTeam collaboration

Required

5-7 years of experience in media agency operations, with expertise in financial operations, creative asset management, budget management, strategic planning, and media activation, demonstrating a strong ability to manage complex workflows in media-led environments

Strong background in project management methodologies, SLAs, and process optimization, with a proven ability to identify risks and develop solutions to enhance operational efficiency

Exceptional written and verbal communication skills, adept at influencing cross-functional teams, driving change, and presenting effectively to senior client and agency leaders

Thrives in fast-paced environments with a passion for technology, innovation, and leveraging tools to enhance operational excellence

Benefits

Health insurance

Vision insurance

Dental insurance

401(k)

Healthcare Flexible Spending Account

Dependent Care Flexible Spending Account

Vacation days

Sick days

Personal days

Paid parental leave

Paid medical leave

STD/LTD insurance benefits

Company

PHD

Glassdoor3.7

Welcome to PHD. Powered by our next-generation network, PHD’s advanced thinking - Intelligence. Connected.

Founded in 2006

Frankfurt, Hessen, DEU

1001-5000 employees

http://www.phdmedia.com

H1B Sponsorship

PHD has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (4)

2023 (2)

2022 (3)

2021 (2)

2020 (5)