Getinge · 1 day ago
Complaints Investigator (Temporary)
Wayne, NJ, US, 07470
Full-time
Onsite
Entry Level
$33/hr - $33/hr
1+ years expGetinge is dedicated to making life-saving technology accessible for more people. The Complaints Investigator will support the investigation of product complaints, evaluate risk analysis, and collaborate with cross-functional teams to analyze complaint data and trends.
BiotechnologyHealth CareLife ScienceMedicalMedical Device
Responsibilities
Perform engineering investigations of returned products and complaints from the field to determine potential root cause(s) (80%): This includes evaluating field-reported information, reviewing applicable risk assessments, instructions for use (IFU), trend data, and other relevant documentation. The primary goal is to determine possible failure mechanisms and contributing factors related to the reported issue
Document investigation results clearly and accurately in complaint records in accordance with FDA 21 CFR Part 820, ISO 13485, and other relevant standards (15%)
Collaborate with cross-functional teams (R&D, Manufacturing, Regulatory, Customer Service) to analyze complaint data, trends, and failure modes (5%): The review will include details received from the field for a complaint and the associated investigation activities performed
Qualification
Required
Bachelor's Degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, or related technical discipline, or an equivalent combination of education and relevant experience
Minimum of 1 year relevant experience which can include internship or co-op experience in the medical device, pharmaceutical, or regulated industry
Strong problem-solving skills and a passion for investigation and root cause analysis
Excellent written and verbal communication skills
Ability to work in a regulated environment and follow structured procedures
Detail-oriented with strong documentation and organizational skills
Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Internal contacts/relationships with all levels of the organization
Benefits
Health, Dental, and Vision insurance benefits
401k plan with company match
Paid Time Off
Wellness initiative & Health Assistance Resources
Life Insurance
Short and Long Term Disability Benefits
Health and Dependent Care Flexible Spending Accounts
Commuter Benefits
Parental and Caregiver Leave
Tuition Reimbursement
Company
Getinge
Getinge identifies customer issues and promotes clinical and economic benefits and follow and support the customer decision process.
10001+ employees
H1B Sponsorship
Getinge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (2)
2022 (2)
2021 (2)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$539.31M2017-10-19Post Ipo Equity· $539.31M
2002-06-28IPO
Leadership Team
C
Christoffer Å.
Chief Information Security Officer
Joanna Engelke
EVP Quality Compliance, Regulatory, Medical
Recent News
News Powered by Cision
2025-12-19
Company data provided by crunchbase