Patient Exp QC Analyst jobs in United States
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Natera · 2 days ago

Patient Exp QC Analyst

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$63K/yr - $78K/yr
date5+ years exp

Natera is a global leader in cell-free DNA testing dedicated to oncology, women’s health, and organ health. The Patient Experience QC Analyst provides cross-functional program leadership to improve processes and ensure project objectives are met on time while maintaining quality and accuracy within the Patient Experience team.

BiotechnologyGeneticsHealth DiagnosticsMedicalWomen's
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H1B Sponsor Likelynote

Responsibilities

Drive collaboration and coordination with cross-functional teams, including programmers, engineers, and management
Track team progress and deliver detailed status reports, including KPIs and performance data
Participate in CAPA reviews to identify training and process improvement opportunities
Support patient-focused teams with quality improvement, tracking, and performance projects
Create and maintain documentation such as SOPs and protocols
Partner with management and data analysts to identify new process improvement opportunities
Audit call and email communications to assess quality and accuracy; compile QA feedback summaries for management and training teams
Follow established protocols when delivering feedback to Patient Experience agents and leadership

Qualification

MS ExcelData dashboardsAnalytical skillsCall center QC experienceCommunication skillsOrganizational skillsCollaboration skillsInterpersonal skillsProblem-solving skills

Required

Bachelor's degree or equivalent required
2+ years of call center QC experience
5+ years of additional professional experience
Strong analytical skills with proficiency in MS Excel and data dashboards (e.g., QlikSense, QlikView)
Excellent communication, organization, and cross-functional collaboration
Creative data-gathering and research skills
Strong interpersonal and listening skills
Hypothesis-driven mindset and passion for improving patient experience
Strong problem-solving skills and ability to deliver timely results

Benefits

Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
Free testing in addition to fertility care benefits
Pregnancy and baby bonding leave
401k benefits
Commuter benefits
Generous employee referral program

Company

Natera

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Natera specializes in cell-free DNA testing to provide a more targeted interventions to oncology, women's health, and organ health.
dateFounded in 2004
location
San Carlos, California, USA
people-size5001-10000 employees
web-link
https://www.natera.com/

H1B Sponsorship

Natera has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (72)
2023 (37)
2022 (71)
2021 (64)
2020 (40)

Funding

Current Stage
Public Company
Total Funding
$1.16B
Key Investors
Sofinnova InvestmentsLightspeed Venture PartnersSequoia Capital
2023-09-07Post Ipo Equity· $250M
2022-11-15Post Ipo Equity· $400.05M
2022-03-16Post Ipo Equity· $5M

Leadership Team

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Steve Chapman
CEO
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Jonathan Sheena
Co-Founder, Board Member
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Recent News

Business Wire
Exelixis and Natera to Collaborate on STELLAR-316, a Phase 3 Pivotal Trial of Zanzalintinib for Patients with Colorectal Cancer
2026-01-07
MarketScreener
Natera Presents Updated Analyses From ALTAIR Clinical Trial at ASCO GI
2026-01-06
MarketScreener
Natera, Inc. Presents Updated Analyses from Altair Clinical Trial at 2026 American Society of Clinical Oncology Gastrointestinal Cancers Symposium
2026-01-06
Company data provided by crunchbase