Kimpton Hotels & Restaurants · 1 day ago
Assistant Front Office Manager
Miami Beach, FL
Full-time
Onsite
Entry, Mid Level
1+ years expKimpton Hotels & Restaurants is dedicated to creating heartfelt, human connections that enhance the lives of their coworkers and guests. The Assistant Front Office Manager is responsible for overseeing front office operations, ensuring high levels of guest service, and managing team schedules and training.
HospitalityRestaurants
Responsibilities
Supervise all duties performed by the team
Create and post all employee schedules in a timely manner
Coach, counsel, and discipline employees when necessary, using correct documentation and techniques
Ensure that all employees are posted at their stations on time, and that they complete their essential duties before their departure
Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts)
Train and monitor all service levels provided by employees to guests and other fellow employees
Meet or exceed levels of service required by the Mystery Shopper Survey
Maintain all operational supplies, make sure expenses and labor costs are meeting budgeted requirements
Ensure all employees follow cash and credit handling procedures
Accountable for the "guest ledger" and its proper daily maintenance
Qualification
Required
1 year of supervisory experience in hospitality or similar industry
Ability to diplomatically deal with difficult situations and people, while exhibiting a constant level of integrity
Ability to verbally communicate effectively and professionally
Experience using Opera and Microsoft Office Suite
Flexible schedule, able to work evenings, weekends, and holidays when needed
Preferred
Bachelor's Degree is preferred
Company
Kimpton Hotels & Restaurants
At Kimpton, it’s always personal. We focus on what it means to be human and an individual. You’ll quickly learn Kimpton’s not just a hospitality job.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2014-12-15Acquired
Leadership Team
Kathleen Reidenbach
Chief Commercial Officer
Remi Lefevre
Director, Luxury Brands
Recent News
2025-11-20
Company data provided by crunchbase