COMPOTECH, INC. · 1 day ago
Technical Support Engineer II— Information Technology
Brewer, ME
Full-time
Onsite
Senior Level
5+ years expCompotech, Inc. is a company that builds mission-grade software, Artificial Intelligence, and Machine Learning solutions for national security and critical industries. They are seeking a Technical Support Engineer II to provide advanced troubleshooting and support for production environments, manage user support, and ensure compliance with security standards.
GovernmentManufacturingMilitary
No H1B
U.S. Citizen OnlyHiring Manager
Tracy Brawn
Responsibilities
Act as an escalation point for complex hardware, software, network, and identity issues, perform root-cause analysis and implement durable fixes
Provide direct IT support for production-floor systems, equipment-connected workstations, and operational tooling. Respond to time-sensitive outages impacting manufacturing or mission critical delivery
Manage Active Directory accounts, group policies, supporting GCC High hybrid environments, and endpoint management
Track, resolve, and document tickets in the ITSM system; escalate complex issues to senior IT staff or vendors when necessary
Troubleshoot VLANs, wireless, firewall issues and suggest areas for improvement
Support compliance-driven environments NIST 800-171, CMMC, DFARS, ISO controls
Install, configure, and update hardware and software
Support monitoring tools to ensure availability and performance of systems; perform proactive checks and maintenance
Develop and maintain IT knowledge base articles; train users on secure and effective use of IT systems
Work closely with support staff, engineering, and operations teams to support specialized development and mission workloads
Recommend enhancements to IT processes, security, and tools for greater efficiency and resilience
Work on projects that have been recommended and prioritized for optimal success and company growth
Help teach Interns and set up the success of our next generation of information technologists
Qualification
Required
5+ years of progressive IT support or systems administration experience
(or 3+ years with demonstrated Tier II responsibility)
Proven experience acting as a Tier II / escalation point of contact
Strong independent troubleshooting across Windows 11, Windows Server, and Microsoft 365
Ability to support production-critical environments with urgency and discipline
Knowledge of endpoint protection, patch management, and security best practices
Ability to prioritize tasks, work independently, and support multiple users and technologies
Excellent communication skills for both technical and non-technical audiences
Ability to be on call during production times
U.S. Person required (ITAR/Export)
Preferred
Experience supporting DoD or defense-industry IT environments, HIPAA, or other significant compliance
Exposure to CMMC, NIST 800-171 requirements
Familiarity with Azure Active Directory, Intune, and hybrid identity management with GCC High environments
Linux experience
Powershell
Python
Certifications: CompTIA Security+, Network+
Benefits
Medical
Dental
Vision
401(k) with match
PTO
Company
COMPOTECH, INC.
COMPOTECH, INC. is a defense technology company based out of 55 Baker Blvd Suite 203, Brewer, Maine, United States.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.64MKey Investors
Maine Technology Institute
2020-01-01Debt Financing· $0.5M
2019-01-01Grant· $0.02M
2016-08-22Grant· $0.03M
Leadership Team
Tyler Jolicoeur
Chief Executive Officer
Recent News
2025-09-09
2025-08-15
Company data provided by crunchbase