UPMC · 1 day ago
Scheduling Specialist, Associate
Pittsburgh, PA
Full-time
Hybrid
Entry Level
1+ years expUPMC is a healthcare provider seeking a Scheduling Specialist, Associate to enhance patient experience and manage scheduling operations. The role involves providing customer service, managing appointment scheduling, and ensuring data integrity for patient records.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Provide rotational duties to include greeting patients, answer additional phone lines and obtaining prescriptions for procedures when needed
Adhere to scheduling guidelines for gathering required exam information and conveying restrictions
Enter data into the computer and processes requisitions to confirm data entry
Operate multi-line phone system and ACD telephone software. Follow scripted radiology format accurately and completely
Enter information into the RIS system. Complete appropriate forms. Follow up on any incomplete or inaccessible information to assure a completed record
Review all imaging resources on a daily basis for open slots and potential scheduling errors
Enter prescriptions into the document scanner
Participate in the training of new scheduling staff
Schedule exams accurately, both automatically and manually, for all radiology modalities
Answer multi-line telephone system, with a clear focus on patient satisfaction and first call resolution while scheduling appointments according to the department protocols ensuring the appropriate exam, physician, and timeslot are utilized. Redirect telephone calls and takes messages, when appropriate, interacting with the staff and leadership of other departments when necessary
Review, verify and enter the patient's demographic, financial, and insurance information to ensure data integrity. Enters or updates information in the appropriate system(s) accurately, verifies and revises existing information on patients that have not been interviewed within the past 30 days
Assist patients that call with access issues for their MyUPMC account, telemedicine visit or any other on-line access concerns
Contact patients to discuss their post-discharge appointment requirements; follow up and coordinate all appointments for the patient
Review and take action on accounts on aged trial balance reports or in assigned work queue meeting specified dollar and age criteria to ensure lowest number of days possible on accounts receivable. Assign accounts deemed un-collectible to external collection agencies on a monthly basis
Document all actions taken on a patient account. Review on-line account history and EOB's to ensure all payers have been billed and to validate the accuracy of payments and adjustments posted
Complete forms, upload, scan, or fax documents as required for patient appointment. Follow up on any incomplete or inaccessible information to assure a completed record. Obtains, verifies and corrects registration information of new and existing patients. Mail new patient packets prior to scheduled appointment and handle medicine refill requests
Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, registration (directions, parking information, and required preparation for appointment), billing, claims, and various patient related inquiries
Identify and take action to address patient concerns by utilizing effective decision making skills to know when to handle the call, send the call to in house clinical staff or send call to the physician's office to meet the patient's needs. Research, resolve and respond to email, web and telephone billing inquiries from patients and insurance carriers in accordance with departmental protocols
Complete follow-up on unpaid account balances. Contact guarantors, third party payors, and/or other outside agencies for payment of balances due. Establish reasonable payment plans according to department policies; set up payment arrangement in system and monitors payments for consistency and timeliness. Counsel patients on various local, state and federal agencies, which may be available to assist with funding of health care
Identify, review, and research credit balance accounts, potential refunds, adjustments, payment transfers, etc., to bring the account balance to zero
Identify and take action towards resolution of problematic accounts through potential refunds, adjustments, payment transfers, etc. to bring balance to zero. Adhere to Fair Debt Collection Practices Guidelines and understands the laws and regulations applicable to job functions
Performs in accordance with system-wide competencies/behaviors
Performs other duties as assigned
Qualification
Required
High school graduate or equivalent
1 year general customer service experience
Detail Oriented
Must be able to maintain confidential information
Excellent organizational, interpersonal and communication skills
Competent in MS Office/PC skills
Must be able to make appropriate decisions based on the circumstances as well as established protocols
Must have strong interpersonal, organizational, and communication skills and be able to remain professional and courteous when dealing with sensitive issues and stressful circumstances
Training and certification as a Patient Ambassador is required prior to, or during the initial six-month review period
Act 33 with renewal
Act 34
Preferred
Medical terminology or radiology/imaging scheduling preferred
Benefits
Terrific benefits
Opportunities to grow
Excellent work-life balance
The ability to work from home post training
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
H1B Sponsorship
UPMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
Chief Executive Officer
Frederick M. Hargett
Chief Financial Officer
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