OppFi · 3 days ago
Back Office Loan Servicing Team Lead
United States
Full-time
Remote
Mid, Senior Level
$71K/yr - $107K/yr
1+ years expOppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans. The Back Office Loan Servicing Team Lead will manage a team handling critical business functions related to Bankruptcy, SCRA, and Recovery Vendor Payments, ensuring effective execution of manual processes and supporting cross-functional collaboration.
Customer ServiceFinancial ServicesFinTechInformation Technology
Responsibilities
Manage the daily execution of critical operational processes for Bankruptcy, SCRA, Hardship, and Recovery Vendor Payment Application
Revise and develop process documentation to mitigate operational risk and streamline workflows
Partner with teams such as Analytics, Operational Risk Management, and Fraud Operations to influence changes and support departmental needs
Directly manage and mentor a team of associates, removing roadblocks and fostering professional growth
Partner with leadership to aid in the short- and long-term strategy for the back-office team
Gather information and data to make sound operational recommendations that support business needs
Own and maintain relationships with 3rd-party vendors that support Bankruptcy and Recovery Payments
Support issue resolution by implementing risk mitigation strategies and overseeing account remediations
Provide ongoing support for compliance reviews and audits for areas of ownership
Qualification
Required
High School Diploma is required
A minimum of one year experience managing an operations team specifically within a financial services or similar working environment
Demonstrate an ability to navigate a complex operational environment and effectively manage multiple deadlines
Experience executing manual, exception-based processes using tools such as Google Sheets or Excel
Exceptional issue resolution skills with a strong, unwavering focus on customer service
A general understanding of operational reporting tools such as SQL or Tableau
Ability to create professional process artifacts, such as RACI charts and flowcharts
Preferred
Associate's or Bachelor's degree
Benefits
401(k) matching program
Generous paid time off
Medical, dental, and vision coverage
Tuition reimbursement
DoorDash DashPass
Figo pet insurance
Rocket Lawyer
Access to LinkedIn Learning
Fringe, a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter
Company
OppFi
OppFi a financial technology platform that powers banks to help the everyday consumer gain access to credit.
501-1000 employees
H1B Sponsorship
OppFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (7)
2022 (6)
2021 (10)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$650MKey Investors
Atalaya Capital
2025-10-02Post Ipo Debt· $150M
2023-07-25Post Ipo Debt· $300M
2022-12-20Post Ipo Debt· $150M
Leadership Team
Todd Schwartz
Founder, CEO & Executive Chairman
Ted Schwartz
Co-Founder & Director
Recent News
2025-11-11
Morningstar.com
2025-11-07
2025-11-01
Company data provided by crunchbase