Ethos Veterinary Health · 2 days ago
Veterinary Customer Service Representative- AM Shifts, AESC
Parker, CO
Full-time
Onsite
Entry Level
$18/hr - $24/hr
1+ years expEthos Veterinary Health is a leading network of specialty and emergency veterinary hospitals. They are seeking a Client Service Representative to manage front desk operations and ensure exceptional client experiences for pet owners, while supporting the hospital's communication and administrative needs.
Health CareMedicalVeterinary
Responsibilities
Manage multi-line phone systems: answer calls, gather information, and route messages to the appropriate departments
Schedule appointments and handle check-ins/check-outs for both specialty and emergency visits
Provide compassionate and professional support to clients, including during high-stress or emergent situations
Assist with walk-in euthanasia cases, including discussing cremation options
Process payments, deposits, and invoices using various payment methods
Maintain and update client accounts, records, and paperwork accurately
Follow established protocols to escalate urgent cases in the Emergency Room
Monitor and communicate accurate wait times for Emergency Room clients
Rotate through phone support shifts, handling all incoming calls
Coordinate the use of exam rooms efficiently
Ensure the front desk, lobby, and exam rooms are clean and organized at all times
Scan documents into patient charts and maintain accurate records
Send reminders for appointments via email, phone calls, or texts
Verify that upcoming appointments are scheduled correctly, confirmed, and that all necessary records are obtained
Oversee memorial and cremation products for clients
Collaborate with the Referral Coordinator to manage appointments from referring veterinarians
Take on other duties as assigned to support hospital operations
Qualification
Required
At least 1 year of in-person customer service experience
High school diploma or equivalent
Proficiency with Microsoft Office, internet navigation, and messaging programs
Preferred
1 year of experience in the veterinary or human medical field
Familiarity with payment collection processes
Experience managing multi-line phone systems
Proven ability to maintain high accuracy in data entry
Knowledge of EzyVet or similar medical record systems
Benefits
Health, Dental, and Vision Insurance to keep you and your family covered.
401(k) with Matching to help you plan for your future.
Employee Assistance Program (EAP) for additional personal and professional support.
Uniform Allowance to ensure you’re always prepared.
Shift Differential Pay for added compensation.
Generous paid time off, including:
Sick Days
Vacation Days
Bereavement Leave
Holiday Premium Pay for working during special times of the year.
Referral Program to reward you for helping us grow our team.
Company
Ethos Veterinary Health
Ethos is a veterinary health company with hospitals that provide advanced veterinary medical services.
10001+ employees
H1B Sponsorship
Ethos Veterinary Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-16Acquired
Leadership Team
Patrick Welch
Executive Leadership Team Member
Recent News
Seattle TechFlash
2025-09-09
Company data provided by crunchbase