UPMC · 2 days ago
Systems Analyst - Senior (Application Portfolio Management)
Pittsburgh, PA
Full-time
Hybrid
Senior Level
5+ years expUPMC is looking for a Senior Systems Analyst to join their IT Service Management team. This role focuses on enabling decision-ready visibility into the application landscape and supporting application ownership coordination, lifecycle intent, business service alignment, and portfolio data stewardship.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Maintain decision-grade application portfolio records within ServiceNow
Ensure business and IT application ownership is identified, current, and engaged
Coordinate application lifecycle intent updates (e.g., invest, tolerate, retire) in alignment with governance processes
Support application tiering, segmentation, and portfolio grouping activities
Track lifecycle progress, review dates, and documented outcomes over time
Prepare application context to support renewal, enhancement, integration, and rationalization discussions
Identify missing or inconsistent information that blocks effective portfolio decisions
Document portfolio decisions, rationale, and defined revisit points in ServiceNow and related artifacts
Support rationalization analysis cycles as defined by portfolio governance
Support a time-bound foundational alignment of applications to approved Business Services to establish a decision-ready portfolio baseline
Validate application-to-service alignment and identify service definition issues that materially impact portfolio decisions
Surface gaps, overlaps, or misalignment for review by APM and service owners
Identify rationalization candidates using agreed governance criteria
Flag applications requiring improved dependency confidence for governance awareness
Support safe retirement planning activities (planning and analysis only; execution owned elsewhere)
Coordinate lifecycle-related inputs across stakeholders without assuming operational ownership
Maintain APM-related fields, views, reports, and portfolio data standards in ServiceNow
Partner with ServiceNow platform teams to improve usability, data quality, and decision support
Build and maintain portfolio dashboards and views focused on enabling decisions rather than operational metrics
Support governance workflows tied to portfolio events and lifecycle changes
Demonstrate a proficient understanding of the application lifecycle
Maintain high standards of data quality, validity, and confidentiality
Identify opportunities for process improvement related to portfolio, lifecycle, and governance workflows
Create and maintain documentation supporting portfolio processes and standards
Work with Enterprise Architecture to support onboarding outcomes and standards alignment
Coordinate with CMDB/ITOM teams to consume dependency and discovery outputs, without owning technical discovery or remediation
Communicate clearly and effectively in written and verbal form to support collaboration and decision-making
Mentor less experienced team members and contribute to a team-first culture
Develop training materials and provide guidance related to portfolio processes and ServiceNow capabilities
Participate in ongoing training, self-study, and professional development to stay current with industry and organizational trends
Seek and incorporate feedback from senior team members to improve performance and effectiveness
May interact with vendors as needed to support portfolio-related initiatives
May support coordination of tasks related to system integration and validation activities
Performs other duties as assigned
Performs in accordance with system-wide competencies and behaviors
May be required to participate in a standby rotation, providing 24x7 availability during assigned periods
Qualification
Required
Typically requires 5+ years of experience in IT analysis, application support, portfolio, or governance-related roles
Strong understanding of application lifecycles, ownership models, and portfolio concepts
Ability to navigate ambiguity and incomplete data while driving clarity through standards and governance
Highly driven, self-motivated, and able to work independently and collaboratively
Demonstrates strong facilitation, communication, and stakeholder management skills
Ability to translate between business and technical audiences effectively
Act 34 Clearance
Preferred
IT Service Management experience or Application Portfolio Management experience
Experience working with ServiceNow (ITSM, CMDB, APM exposure preferred)
Experience supporting governance, portfolio, or decision forums
Healthcare IT experience
ServiceNow CSA or CIS-ITSM preferred (or willingness to pursue)
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
H1B Sponsorship
UPMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
Chief Executive Officer
Frederick M. Hargett
Chief Financial Officer
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