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Tetra Tech · 1 day ago

DevOps Support Specialist

Los Angeles, CA

Part-time

Hybrid

Entry, Mid Level

2+ years exp

Tetra Tech is a leader in water, environment, and sustainable infrastructure, providing high-end consulting and engineering services. They are seeking a DevOps Support Specialist to provide technical support for cloud infrastructure and applications, focusing on resolving incidents and troubleshooting system issues in FAA cloud environments.

ConsultingEnvironmental EngineeringInfrastructureNatural ResourcesRenewable Energy

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serve as the first line of technical support for FAA cloud environments, including AWS, Azure, and hybrid systems

Respond to, investigate, and resolve service desk tickets related to cloud services, networking, and DevOps tools

Troubleshoot user access issues, system connectivity problems, and application performance concerns

Escalate complex issues to senior engineers while maintaining clear documentation of actions taken

Provide day-to-day operational support including system monitoring, patching, and maintenance

Assist with account management, role-based access control (RBAC), and security compliance

Document troubleshooting procedures, lessons learned, and standard operating procedures

Support system upgrades, migrations, and deployments under the guidance of senior staff

Coordinate with FAA teams to ensure reliable and secure operation of cloud resources

Qualification

AWSAzureDevOps toolsNetworking conceptsScripting abilityService desk experienceAnalytical skillsCustomer service mindsetMonitoring platformsInfrastructure-as-code toolsFederal IT security knowledgeIndustry certificationsCommunication skills