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ATB Technologies · 1 day ago

Support Services Intern

St Louis, MO

Internship

Onsite

Intern

$15/hr - $15/hr

ATB Technologies is an award-winning Managed Service Provider (MSP) in St. Louis, dedicated to innovation and exceptional customer service. They are seeking a Support Services Intern to join their Help Desk team, where interns will gain hands-on experience in IT support and learn about broader MSP operations.

ConsultingInformation ServicesInformation Technology

Responsibilities

Assist in providing technical support for computer systems, software, and hardware for client company employees

Work closely with the support team to respond promptly, communicate effectively, and document detailed issues and resolutions

Learn to monitor and troubleshoot various systems, including networking equipment, desktops, firewalls, servers, and software

Take part in determining and implementing solutions to customer issues under the guidance of experienced professionals

Contribute to follow-ups, ensure issue resolution, and provide status updates. Seek guidance and escalate issues internally when necessary

Qualification

Technical supportIT networkingCloud technologiesWindowsMacMobile devicesProblem-solvingCommunication skillsTeamwork

Required

Currently enrolled in a college or university program, pursuing a degree in a relevant field (e.g., Computer Science, Information Technology, Network Administration, Cybersecurity)

Expected graduation date of December 2026 or May 2027 Preferred

Enthusiasm for technology and a desire to learn in a fast-paced environment

Basic technical proficiency in Windows, Mac, and mobile devices

Excellent problem-solving skills with the ability to analyze and diagnose issues

Strong communication skills, both written and verbal, with the ability to convey technical information to non-technical individuals

Ability to work independently and as part of a team

Preferred

Practical knowledge of IT networking and cloud technologies is a plus

Actively pursuing or actively holding relevant IT certifications is a plus

Benefits

An award-winning collaborative, flexible, innovative, and supportive culture – INC 5000 Award Winner, STL Best Places to Work, INC Best Places to Work, MSP 500 Awards.

Company-paid lunch offered three days per week.