Expo Convention Contractors Inc. · 1 day ago
Exhibitor Services Representative (Customer Service)
Miami Gardens, FL
Full-time
Onsite
Entry Level
$18/hr - $18/hr
2+ years expExpo Convention Contractors Inc. is a family-owned business dedicated to creating and managing tradeshows. The Exhibitor Services Representative will manage exhibitor accounts, provide exceptional customer service, and coordinate logistics to ensure successful event execution.
Event ManagementEventsReal Estate
Hiring Manager
Kassandra Marie Diaz
Responsibilities
Perform basic functions in EXPO’s computer resources (i.e., EXPO Online, Microsoft Excel and Outlook)
Enter exhibitor lists, orders, process payments, and price masters, without supervision
Work as support staff on large shows and independently on small shows
Perform all in-house and show site functions/procedures as stated in the Exhibitor Services Manual (i.e., data processing, incoming/outgoing phone calls/batch processing, customer billing, invoicing, collecting on outstanding balances, show closings etc.…)
Ensure daily tasks and goals align with the department OKRs
Coordinate with production department exhibitor requirements for assigned shows
Communicate professionally with customers via phone, fax, email or in person at show site
Contact exhibitors weekly for upselling for the Increase Revenue program. Must meet goal weekly
Handle incoming exhibitor telephone calls
Contact exhibitors regarding problems with orders/payments
Generates billing and invoicing for the exhibit area of the show. Proficient in billing that involves moderate pricing specifications (i.e., multiple third parties, multiple credit cards, multiple discounts, credits, etc.)
Collects all monies for services before, during and after the show
Set up and maintain show files
Complete all show closing functions
Able to perform audits. (Pre-show, self-audits, show-site, and post-show)
Pack show-site supplies, computers, printers, and other equipment
Coordinate and manage service desk efficiently at shows consisting of multiple team members, up to 4 at a time
Perform other duties as assigned
Qualification
Required
High School Diploma or equivalent required
Excellent customer service and communication skills
Experience in sales support and account management
Strong organizational skills
Must be willing to work both independently and participate as a team player to achieve departmental and company goals
Maintain a positive 'can-do' attitude
Representative is expected to be on time with a professional appearance and attitude
Must have reliable transportation
Ability to work collaboratively
Detail-oriented with a focus on quality
Proficiency in computer applications and CRM software
Must be able to work on-site in Miami Gardens, FL
Preferred
Two or more years of related experience preferred. Experience in the events or tradeshow industry is a plus
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401k w/ Company Match
PTO and Vacation Time
Company
Expo Convention Contractors Inc.
Expo Convention Contractors Inc is a tradeshow Contractor, exhibit House, and event production company in Miami Gardens, Florida.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rich Curran
CEO / President
Cesar Jaramillo
Chief Revenue Officer (CRO)
Company data provided by crunchbase