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Shimadzu Scientific Instruments · 1 day ago

Field Technical Support Scientist (Mass Spectrometry)

LA Metro Area

Full-time

Hybrid

Entry Level

$97K/yr - $100K/yr

1+ years exp

Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, and they are seeking a Field Technical Support Scientist to provide expert technical support for their LC-MS products. In this role, you will conduct product demonstrations, installations, training, and post-sales assistance to ensure customers maximize the value of their instrumentation.

AnalyticsBiotechnology

Responsibilities

Provide technical expertise during sales calls and product demonstrations

Conduct training sessions for customers and regional personnel

Run customer samples and develop application notes to showcase Shimadzu’s LC-MS capabilities

Assist customers with adapting their analytical methodologies for our MS products

Oversee the regional MS demonstration inventory

Frequent travel to customer sites and regional offices (20%-50% overnight travel)

Support and collaborate with regional teams and assist with training new technical support specialists

Qualification

LC-MS instrumentationBachelor's degree in ChemistryTechnical supportCustomer relationsCommunication skillsProblem-solving skills

Required

Bachelor's degree in Chemistry or a related field

At least 1 year of laboratory experience with LC-MS instrumentation

Strong communication and problem-solving skills

Ability to interpret analytical data

Excellent customer relations

Valid driver's license

Willingness to travel

Preferred

MS or PhD in Chemistry or a related field

Benefits

Matching 401K & Profit-Sharing Program

Flexible Spending/Health Savings Accounts

Generous & Front-Loaded Paid Time Off Plan

Tuition Assistance Program for both graduate and undergraduate levels

Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs

Business casual Dress Attire & casual (jeans) Friday!

Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development

Incentive plan based on performance goals, paid semi-annually in April and October

Potential discretionary year-end bonus

Company car (with a $55 deduction for personal use)

Company phone, fully funded by the employer, which remains company property but can be used for personal calls