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CACI International Inc · 1 day ago

Mission IT Operator

Springfield, VA

Full-time

Onsite

New Grad, Entry Level

$61K/yr - $122K/yr

CACI International Inc is a company dedicated to supporting government missions, and they are seeking a Mission IT Operator to provide direct support for detecting, isolating, and resolving ground segment problems. The role involves managing IT hardware and software infrastructure issues and providing frontline technical support in a 24x7 service center environment.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems

Analysis techniques and procedures

Ensure appropriate function of hardware, software, or system functional specifications

Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity

Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users

Supports new infrastructure projects

Maintains all configuration documentation for assigned infrastructure

Master the steps required to effectively manage and prioritize incidents

Support in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to inbound incidents and service requests via phone, email, and walk-up channels

Deliver frontline support for system, application, network, and infrastructure issues, ensuring fast, accurate triage and resolution

Create and manage support tickets in a web-based ITSM/CRM platform while actively troubleshooting and communicating with end users. Perform initial assessment, triage, and resolution for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams

Ensure that all technical baseline infrastructure is maintained at an optimal level to satisfy customer mission needs

Monitor, recognize, evaluate, and correlate system and network problems

Responsible for maintaining a privileged user level of access, across numerous high-priority systems

Interface daily with government and partner country senior leadership, system operators, and engineers at the site and across the enterprise

Interpret system documentation and record problems in appropriate reporting tools

Support after-action activities, by collecting data that describes the environment at the time of the failure

Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution

Restart system services as needed.- Restart system hardware as needed

Escalate problems to Tier 2 level as required, and notify mission director if priority or severity necessitates.- Coordinate with any required resources across the enterprise to resolve operational issues

Work with other 24x7 ground segments across multiple locations providing enterprise-level maintenance support, with high customer visibility into all actions and responses

Qualification

TS/SCI with PolySecurity+ CertificationSystem administrationUNIXLinuxWindowsVMwareHP OpenViewCA-based ConcordCommunication skills

Required

Active TS/SCI with Poly required

Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification

Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and responses

Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations

System administration experience to include UNIX, Linux, and Windows platforms

Preferred

Experience with virtualization technologies and software such as VMware

Knowledge and understanding of Enterprise Management Systems including HP OpenView, and CA-based Concord

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

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At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962