Zurich North America · 1 day ago
GCA Customer Service Coordinator
Houston, TX
Full-time
Onsite
New Grad, Entry LevelZurich North America is a leading provider of travel insurance and assistance services, and they are seeking a GCA Customer Service Coordinator to join their team. This role serves as the front-line of customer support, coordinating risk mitigation activities and assisting clients with travel-related emergencies and issues.
CommercialFinancial ServicesInsurance
Responsibilities
Provides telephone support and emergency evacuation services in response to client requests
Uses appropriate resources to provide referrals to clients according to their requests
Coordinates the management of each client’s travel emergencies, flight cancellations, flight delays, trip interruptions and cancellations, baggage delays and similar events in general travel assistance
Monitors the status of patients and regularly reports the situation to the family and / or fellow travelers of the insured
Makes arrangements for medical evacuation by working with the Provider Network Group (PNG) and the Medical Case Management (MCM) team
Documents the entire management of each case
Provides telephone and document translation services through applicable providers
Sends and receives faxes and e-mails, calls via telephone, and supports inbound/outbound SMS communications
Makes assessments and files claims on behalf of the client
Works with and supports the Provider Network Group by adding and evaluating both new service and existing service providers
Qualification
Required
English required
Experience in customer service or dealing directly with customers such as, Airline, Inside/Outside Sales, and Financial Services industries
Excellent telephone communication skills and computer skills
Excellent verbal and written use of the language
Excellent critical thinking skills
Attention to detail, time management and sense of urgency
Requires basic skills to analyze costs and opt for services
Must have a strong orientation to problem solving and a strong ability to find solutions in situations where there is no precedent
Ability to work under pressure and multitask
Shifts are not rotating; however, flexibility is expected as this is a 24/7/365 operation
Preferred
Fluent (Read, Write, Speak) Spanish, German, French, Persian, and/or Farsi is preferred
Contact/Call Center experience is preferred, but not exclusive
Health care experience is preferred, but not exclusive
Company
Zurich North America
Zurich American Insurance is an international commercial property-casualty insurance provider. It is a sub-organization of Zurich Insurance Group.
Founded in 2016
10001+ employees
Funding
Current Stage
Late StageLeadership Team
James Bracken
Chief Financial Officer
Ann Chai
Chief Risk Officer
Recent News
2026-01-06
2026-01-06
2025-12-25
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