CVS Health · 1 day ago
412420 - Sr Analyst, Managed File Transfer (MFT)
United States
Full-time
Remote
Mid, Senior Level
$47K/yr - $122K/yrCVS Health is the nation’s leading health solutions company, reaching millions of Americans. The Sr Analyst, Managed File Transfer (MFT) will act as the MFT Engineer between Data Teams, Infrastructure and Network Teams, and external Clients/Vendors, collaborating to implement data file moves and process improvements.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Build file transfer feeds for internal and external partners
Serve as the second responder for production issues
Resolver and guide to achieve incident resolution within SLAs
Continuously assess business impact and communicate effectively across various groups and channels, including executive management and external clients
Engage necessary resources, including technical, product, and vendor personnel
Provide timely and accurate communication to all affected parties
Maintain accurate incident, problem records and requests in ticketing system ServiceNow
Document incident and remediation actions. Prepare and present metrics
Join forces with impacted application teams in Root Cause Analysis (RCA), corrective actions through closure and proactive problem management
Conduct training and knowledge-sharing sessions for various teams and new hires to support standardized processes
Drive the continuous improvement of file transfer processes and procedures to maintain high service quality
Regularly provide input and status updates for project tracking activities
Maintain the repository of troubleshooting documentation (Run book, Job Aids, Scripts, and Standard Operating procedures)
Provide on-call support during non-business hours (team provides 24x7 support for incidents)
Write scripts and automate as much of the production support as possible
Other duties as assigned
Qualification
Required
Production support experience
Relevant experience in Service Now, DevOps, TechOps, Monitoring tools, and Process Improvements
Preferred
API management experience
Ability to do complex, in-depth analysis and develop innovative methods to accelerate resolution with systems comprising custom developed products
Advanced verbal and written communication skills necessary to present/explain technical knowledge, and provide advice to management, regulators, reviewers, and stakeholders
Experience and skills needed for customer support to include a focus on listening, rapport-building, clear communication, friendly and approachable nature, and courtesy and respect
They must possess an operations-oriented mindset and a knack for technical firefighting, diagnostics, troubleshooting and problem solving
Experience with ticketing systems (e.g. ServiceNow, Jira Service Management) is strongly preferred
Experience with a file transfer application such as WinSCP, FileZilla, Axway products
Micro SQL Server Management Suite
Python script and Regular Expression a plus
Someone who embodies being 'Oaky'
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
Founded in 1963
10001+ employees
H1B Sponsorship
CVS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
Digital Commerce 360
2026-01-07
2026-01-06
2026-01-06
Company data provided by crunchbase