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Case IQ · 1 day ago

Support Application Developer

United States

Full-time

Remote

New Grad, Entry Level

CAD$65K/yr - CAD$65K/yr

Case IQ helps companies protect their employees, culture, and business through world-class software for uncovering, investigating, and preventing fraud, ethics, harassment, discrimination, and security incidents. In this role, you will be working with our programming team and project personnel in the development, testing, and implementation of our business process automation solutions, as well as providing development support to our customers post-implementation.

AnalyticsComplianceHuman ResourcesInformation ServicesInformation TechnologyRisk ManagementSaaSSoftware

Responsibilities

Full stack development with JavaScript using Node.js and Backbone.js frameworks

Modify data and update database structures for an SQL type database

Review and complete assigned tickets while managing feedback loop as needed

Utilize troubleshooting skills while providing technical support to customers via email and phone

Ensure customer requests are acknowledged and resolved within SLA’s

Debug reported issues within the application while testing and verifying changes

Consistently update and manage GitHub branches and changes

Utilize a Linux based operating system to manage and deploy application changes via Docker

Contribute to product evolution and acquire new knowledge to improve support offering

Maintain a high standard of security awareness, ensuring data protection, compliance with company policies, and adherence to industry standards in all aspects of work