Nitra · 1 day ago
Senior Customer Success Manager (NitraMart)
Washington, District of Columbia, USA
Full-time
Onsite
Mid, Senior Level
2+ years expNitra is on a mission to build a more efficient healthcare system through fintech and software solutions. The Senior Customer Success Manager for NitraMart will manage vendor relationships, ensuring seamless order fulfillment and a high-quality experience for customers while proactively identifying and resolving issues.
Financial ServicesHealth CareSoftware
Responsibilities
Manage and grow relationships with NitraMart vendors and suppliers, serving as the primary point of contact
Own vendor onboarding, ensuring suppliers are set up for success on the NitraMart platform
Monitor order fulfillment, shipping timelines, and delivery performance, proactively identifying risks or issues
Troubleshoot and resolve customer shipping, fulfillment, and order-related issues, coordinating closely with vendors and internal teams
Act as an escalation point for complex vendor or customer issues, ensuring timely and effective resolution
Partner with internal teams (Operations, Product, Engineering, Support) to improve marketplace workflows and vendor performance
Track vendor performance metrics and identify opportunities to improve reliability, service levels, and customer satisfaction
Serve as a trusted partner to vendors, helping them navigate NitraMart processes and best practices
Contribute feedback from vendors and customers to improve marketplace operations and product functionality
Support retention and growth by ensuring a consistently high-quality marketplace experience
Qualification
Required
2+ years of experience in Customer Success, Account Management, Operations, or Marketplace-related roles
Proven ability to manage external relationships and resolve issues in a fast-moving environment
Strong communication skills with the ability to work effectively with vendors, suppliers, and internal stakeholders
Experience coordinating across multiple teams to drive outcomes
High attention to detail and strong organizational skills, with the ability to manage and prioritize many moving parts
Comfort operating in an unstructured startup environment where processes are still being built
A proactive, ownership-driven mindset—you don't wait for problems to escalate before acting
Ability to see challenges as opportunities to improve systems, relationships, and customer experience
Benefits
Equity - Everyone at Nitra is an owner. When the company wins, you win.
Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
Company
Nitra
Nitra is overhauling the healthcare industry with radically efficient and transparent solutions - starting with spend management.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$61MKey Investors
CoVenture
2022-08-23Seed· $16M
2022-08-23Debt Financing· $45M
Leadership Team
Jonathan Chen
President & Co-CEO
Recent News
2024-11-26
rs.ventures
2023-09-27
2022-08-26
Company data provided by crunchbase