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The Hartford · 2 days ago

Operations Support Specialist, Claims

Hartford, CT

Full-time

Hybrid

New Grad, Entry Level

$43K/yr - $64K/yr

The Hartford is an insurance company committed to making a difference and offering opportunities for growth. They are seeking an Operations Support Specialist to provide support to the Claims organization, ensuring timely and accurate processing of claims and customer transactions.

Auto InsuranceCommercial InsuranceEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceProperty Insurance

Responsibilities

Demonstrating core knowledge and ability to process routine internal and external customer-initiated claim transactions to completion referring to the appropriate resource. Type of line of business or tasks may vary based on upon need

Utilizing claim systems and equipment to correctly process incoming and outgoing correspondence

Assigning or reassigning claim tasks or customer transactions to appropriate party

Creating or updating professional correspondence including appropriate documentation within claim files

Handling inbound and outbound calls professionally and with empathy to respond to customers’ needs; may assist contact centers one day per week or as needed based on the broader organization demands

Entering and/or assigning new claim losses

Perform other duties as assigned

Managing daily workload and productivity goals to ensure tasks are completed timely and accurately; avoids duplicate requests or escalations due to delays

Demonstrating accountability by accepting and applying feedback received

Communicating clearly and concisely to effectively convey information; clearly explains and/or compiles information necessary to process request

Consistently providing professional, reliable, and prompt service; maintaining a positive attitude

Making decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others

Participating in all Hartford Way activities including attending and engaging in huddles, 1:1s and RCPS

Embracing all Hartford Behaviors: Be Courageous, Break Through and Better the Experience

Making outbound calls as needed

Qualification

Microsoft Office proficiencyCustomer Service OrientationEffective Communication SkillsTime Management SkillsProfessional DemeanorEmpathyOrganizational SkillsCritical ThinkingDecision Making

Required

High school graduate or equivalent certification

Proficiency with Microsoft Office tools

Ability to lift 20lbs

Acceptable performance on pre-employment assessment tools

Professional Demeanor

Effective Communication Skills

Strong Customer Service Orientation

Time Management and Organizational Skills

Work independently or collaborate effectively when needed

Steppingstone skills: Empathy, Managing Time & Work, Critical Thinking, Decision Making

INTERNET REQUIREMENTS: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service (we do not support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite). (2) Internet provider supplied modem/router/gateway must be hardwired to The Hartford issued computer with an ethernet cable (no Wi-Fi) (3) minimum 30 upload/300 download speeds are required