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Metergy Solutions · 1 day ago

Senior Manager, Field Services

New York, New York

Full-time

Onsite

Senior Level

$100K/yr - $130K/yr

5+ years exp

Metergy Solutions is a technology company focused on providing submetering services to reduce carbon emissions. The Senior Manager, Field Services will lead a field service team, ensuring the installation, project management, and service of meter equipment, while developing team talent and maintaining client relationships.

BillingConstructionElectrical Distribution

Responsibilities

Lead and own escalated client issues in a timely manner and develop strategies to reduce escalations through post-resolution investigations

Maintain lean financial controls over operating expenses to include payroll, uniforms, parts & fittings, travel, inventory, etc

Assume responsibility for achieving location revenue targets, and overall key performance indicators, and develop plans to improve areas of opportunity

Work with the Field Coordinating, Field Service and Project Management teams to optimize Field Technicians’ schedules to ensure that client and business requirements are met and that utilization of team members is maximized

Refine and continuously improve service delivery infrastructure. Own the development, enhancement and overall standard operating procedure (SOP) program

Operate as the Manager-on-Duty for Field Service during manager absences

Implement and foster a safety culture

Collaborate cross-departmentally on small to large scale projects

Maintain operational oversight for reporting, timekeeping, billing, cost accounting, and similar functions

Foster top-tier relationships with property management, building owners, contractors and customers to achieve high level of customer experience

Manage the onboarding program for new hires ensuring all levels of talent receive a consistent experience and support as it relates to training and integration into the team

Coach and develop all levels of the team. Partner with the People & Organization department on developmental, training and behavioral opportunities