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QTS Data Centers · 1 day ago

Critical Operations Facilities Support Engineer (Rotating Shift)

Ashburn, VA

Full-time

Onsite

Entry Level

2+ years exp

QTS Data Centers is a leading provider of data center solutions, and they are seeking a Critical Operations Facilities Support Engineer to join their Operations Service Center. The role involves managing major incidents, monitoring alarms, providing technical support, and ensuring procedural compliance while working rotating shifts.

Cloud ComputingCloud InfrastructureData CenterWeb Hosting

No H1B

U.S. Citizen Only

Responsibilities

Able to run, coordinate a Major Incident bridge, create an incident review report (IRR)

Answer phones to respond to facility requests

Provide technical support to troubleshoot facility issue

Respond to alarms and take appropriate action to correct the problem or escalate based on the Facilities Operations Service Center policy

Able to correlate changes that are causing alarms

Provide resolution or escalation for incidents as required by QTS Service Level Agreements

Conduct basic troubleshooting and provide detailed notes when escalation is required

Thorough understanding of QTS products and services with in-depth knowledge of service now and Nuvolo

Identifies opportunities for value-added process improvement

Awareness of when to send customer communication based on impact on the customer

Identify patterns that could potentially lead to issues and escalate or resolve them as needed

Accountable for the status of created tickets, follow-through, resolution, and closure

Follow-up with inquiries not immediately resolved

Ability to work flexible hours including weekends and holidays

Qualification

Mechanical EngineeringElectrical EngineeringCMMS ExperienceMonitoring SystemsServiceNowNuvoloMicrosoft Office SuiteAnalytical SkillsTeam-orientedCommunication SkillsCritical Thinking